Hotel Marketing & Guest Experience Lead

Hyatt Regency; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Hyatt Regency Dubai Creek Heights is seeking a dynamic hotel marketing coordinator to plan and deliver campaigns, create content for the website, social media, and emails, and manage online feedback. You will collaborate with hotel departments to identify opportunities and enhance visibility through media and partnerships.

The role requires strong communication skills, organizational ability, and a passion for storytelling, with a focus on Hyatt brand guidelines and guest engagement.

Qualifications

• Excellent verbal and written communication skills.
• Organized, proactive, and comfortable managing several tasks simultaneously.
• Knowledge of ISO 14001:2015 (EMS) standards and ability to comply with environmental management procedures.

Responsibilities

• Support the planning and delivery of hotel marketing campaigns and promotions.
• Create and update content for the hotel website, social media, email campaigns, and other marketing materials.
• Help manage the hotel’s social media channels, including scheduling posts and responding to comments.
• Monitor and respond to guests’ online feedback, creating a positive relationship with guests through online reputation platforms.
• Track campaign results and prepare simple reports on engagement and performance.
• Work closely with hotel departments to identify marketing opportunities and coordinate activity.
• Build relationships with media, partners, and local businesses to support hotel visibility.
• Ensure marketing materials follow Hyatt brand guidelines and reflect the hotel’s positioning.

Job description

Hyatt Regency Dubai Creek Heights is seeking a dynamic hotel marketing coordinator to plan and deliver campaigns, create content for the website, social media, and emails, and manage online feedback. You will collaborate with hotel departments to identify opportunities and enhance visibility through media and partnerships.

The role requires strong communication skills, organizational ability, and a passion for storytelling, with a focus on Hyatt brand guidelines and guest engagement.