Hotel CCTV Operator: Protect Guests & Assets

InterContinental Hotels Group; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Crowne Plaza Dubai Marina, part of InterContinental Hotels Group, is seeking a diligent CCTV Operator to safeguard guests, colleagues, and assets. You will monitor CCTV feeds, log incidents, and coordinate with Security to respond to events in a busy luxury hotel environment.

The ideal candidate has at least 2 years in a similar role in a four- or five-star hotel, strong communication skills, cultural sensitivity, and technical proficiency with CCTV systems to ensure smooth operations in Dubai

Qualifications

• Minimum 2 years of experience in a similar role in a four- or five-star hotel or comparable industry.
• Strong verbal and written communication skills.
• Ability to engage teams from different cultures and maintain high standards.

Responsibilities

• Monitor CCTV cameras and surveillance equipment continuously to identify suspicious activities, safety concerns, or security incidents.
• Maintain constant observation of designated areas and report irregularities to the Security Supervisor or Manager.
• Respond promptly to incidents observed through CCTV and coordinate with Security Officers and relevant departments.
• Review recorded CCTV footage to support investigations, guest complaints, or security-related incidents.
• Maintain accurate CCTV monitoring logs, incident reports, and records with confidentiality.
• Ensure CCTV equipment is functioning properly and report any faults to the appropriate department.

Skills

CCTV operations

Security awareness

Team collaboration

Verbal & written communication

Tools

CCTV software

Job description

Crowne Plaza Dubai Marina, part of InterContinental Hotels Group, is seeking a diligent CCTV Operator to safeguard guests, colleagues, and assets. You will monitor CCTV feeds, log incidents, and coordinate with Security to respond to events in a busy luxury hotel environment.

The ideal candidate has at least 2 years in a similar role in a four- or five-star hotel, strong communication skills, cultural sensitivity, and technical proficiency with CCTV systems to ensure smooth operations in Dubai