Hostess - Pool Deck Operations

One&Only Global; Dubai; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

One&Only One Za 'abeel in Dubai, United Arab Emirates, is seeking a welcoming Hostess for its Pool Deck Operations. You will greet guests, coordinate seating and reservations, and ensure a smooth arrival experience in a vibrant outdoor dining setting.

The ideal candidate combines warmth with professionalism, strong organizational and communication skills, and the ability to interact with guests from diverse backgrounds in a luxury hospitality environment.

Formación

• Previous experience in a hostess or guest-facing hospitality role is preferred.
• Experience in luxury hotel, resort or restaurant environments is preferred.
• Familiarity with guest reception, reservations or seating coordination is beneficial.

Responsabilidades

• Welcome guests warmly and professionally at pool and beach facilities.
• Coordinate reservations and seating arrangements.
• Communicate seating information to service team accurately.
• Support smooth guest arrivals and maintain a welcoming reception.
• Demonstrate professional presentation and courtesy at all times.
• Work with Pool Deck service colleagues to ensure guest flow and service.

Conocimientos

Guest-facing hospitality

Communication skills

Organizational skills

Guest greeting

Teamwork

Descripción del empleo

Job Snapshot

Role: Hostess - Pool Deck Operations
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Host-Hostess
Experience: Previous experience as a Hostess or in a guest-facing role within a luxury hotel, resort or restaurant preferred; minimum years not specified
Job Type: Full Time
Work Arrangement: On-site

Position Overview

One&Only One Za 'abeel is seeking a welcoming, confident and guest-focused Hostess to join its Pool Deck Operations team in Dubai, United Arab Emirates. The Hostess will serve as the first point of contact for guests visiting the resort 's pool and beach facilities. The role involves greeting guests, coordinating reservations, managing seating arrangements and ensuring a smooth and welcoming arrival experience. Working closely with the service team, the successful candidate will support efficient daily operations while providing attentive and personalized hospitality in a vibrant outdoor dining environment. The ideal candidate will have a warm and engaging personality, excellent organizational skills and the ability to communicate confidently with guests from diverse backgrounds. Previous experience in a hostess or guest-facing hospitality position is preferred.

Key Responsibilities

Guest Welcome and Reception

• Welcome guests warmly and professionally upon arrival at the pool and beach facilities.
• Serve as the primary point of contact for arriving guests.
• Create a positive first impression through friendly and attentive service.
• Assist guests with arrival enquiries and seating arrangements.
• Maintain a welcoming and organized reception experience.
• Communicate courteously with guests from diverse cultural backgrounds.
• Represent One&Only hospitality standards through professional conduct and personal presentation.

Reservations and Seating Coordination

• Coordinate guest reservations for the Pool Deck dining environment.
• Manage seating arrangements according to operational requirements.
• Assist with organizing guest arrivals and seating availability.
• Communicate reservation and seating information accurately to the service team.
• Support an orderly and efficient guest seating process.
• Respond professionally to seating requests and guest preferences.
• Help maintain smooth coordination between reservations, arrivals and service operations.

Guest Experience and Personalized Service

• Anticipate guest needs and provide attentive assistance.
• Respond promptly and courteously to guest enquiries.
• Help create a comfortable and enjoyable outdoor hospitality experience.
• Maintain a warm, engaging and professional approach during guest interactions.
• Demonstrate attention to individual guest preferences.
• Support personalized service throughout the arrival and seating experience.
• Contribute to memorable guest experiences through thoughtful hospitality.

Pool Deck Operations Support

• Assist with the smooth daily operation of the Pool Deck guest reception and seating areas.
• Coordinate with service colleagues to support efficient guest flow.
• Communicate relevant guest requirements to the appropriate team members.
• Adapt to changing operational demands during busy periods.
• Maintain an organized approach to reservations and seating responsibilities.
• Support a welcoming atmosphere across the outdoor dining environment.
• Follow established operational and guest service standards.

Service Team Coordination

• Work closely with Pool Deck service colleagues to ensure smooth guest arrivals.
• Communicate seating arrangements and reservation details clearly.
• Support coordination between guest reception and service activities.
• Assist colleagues in responding to guest requests.
• Maintain positive and professional working relationships.
• Contribute to a cooperative and guest-focused team environment.

Professional Standards and Guest Satisfaction

• Maintain excellent personal grooming and professional presentation.
• Demonstrate courtesy, confidence and attention to detail.
• Remain composed and professional during busy service periods.
• Respond effectively to guest requirements in a fast-paced environment.
• Maintain high standards of hospitality and guest engagement.
• Support the resort 's commitment to exceptional guest experiences.

Required Experience and Qualifications

Professional Experience

• Previous experience as a Hostess or in a guest-facing hospitality role is preferred.
• Experience within a luxury hotel, resort or restaurant environment is preferred.
• Familiarity with guest reception, reservations or seating coordination is beneficial.
• Ability to work effectively in a busy hospitality setting.
• No specific minimum number of years of experience is stated.

Guest Service Skills

• Warm, friendly and engaging personality.
• Genuine passion for hospitality and guest satisfaction.
• Confidence when welcoming and interacting with guests.
• Ability to anticipate and respond to guest needs.
• Professional and courteous communication style.
• Commitment to delivering personalized guest service.

Reservations and Organizational Skills

• Strong organizational abilities and attention to detail.
• Ability to coordinate reservations and seating arrangements.
• Effective management of guest arrival requirements.
• Ability to maintain accuracy while handling multiple responsibilities.
• Confidence in communicating information to service colleagues.
• Ability to remain organized during busy operational periods.

Communication and Interpersonal Skills

• Strong communication and interpersonal abilities.
• Confidence interacting with guests from diverse backgrounds.
• Professional approach to guest enquiries and requests.
• Ability to communicate effectively with service team members.
• Positive and cooperative attitude toward colleagues.
• Ability to maintain professionalism under pressure.

Personal Attributes

• Welcoming and approachable personality.
• Positive attitude and enthusiasm for hospitality.
• Excellent personal grooming and presentation.
• Strong attention to detail.
• Ability to thrive in a fast-paced environment.
• Professional and composed approach to guest service.
• Strong teamwork and collaboration skills.
• Commitment to maintaining high service standards.
• Willingness to contribute to memorable guest experiences.

Working at One&Only One Za 'abeel

One&Only One Za 'abeel is a luxury urban resort in Dubai, offering distinctive hospitality, dining, entertainment and wellness experiences. The resort emphasizes personalized service, thoughtful attention and memorable guest interactions. As a Hostess within Pool Deck Operations, you will contribute to the guest experience by providing a welcoming arrival, coordinating seating arrangements and supporting efficient service operations. The position offers an opportunity to work within a luxury hospitality environment where professionalism, guest engagement and teamwork are essential.

About One&Only One&Only

One&Only One&Only is a luxury hospitality brand known for creating distinctive guest experiences through anticipation, creativity, precision, empathy and warmth. The brand emphasizes personalized service, attention to detail and meaningful guest connections. At One&Only One Za 'abeel, the Pool Deck Operations team contributes to the resort 's hospitality experience by ensuring guests receive a warm welcome, attentive assistance and professional service.