Hostess - IHG Hotels Resorts - Dubai, UAE

IHG Hotels & Resorts; Dubai; On-site; AED 27,900 - 39,060; Full time

Benefits offered by this job

Global hotel discounts

Strong training programs

Multicultural, inclusive workplace

Career development opportunities

Job summary

IHG Hotels & Resorts in Dubai is looking for a Hostess to create a welcoming atmosphere and facilitate restaurant operations. Responsibilities include greeting guests, managing reservations, and enhancing the dining experience.

The ideal candidate has experience in a luxury restaurant, excellent communication skills in English, and a strong guest service orientation. This full-time role offers an opportunity to work in a renowned five-star setting with career growth prospects.

Qualifications

• Previous experience as a hostess in a luxury or upscale restaurant.
• Familiarity with restaurant reservation systems.
• Strong guest service mindset and positive communication style.
• Ability to multitask in a fast-paced environment.
• Confident communicator in person and over the phone.
• Organized, proactive, and detail-focused.
• Good command of the English language.

Responsibilities

• Handle restaurant phone calls, guest queries, and reservation requests.
• Greet guests warmly and ensure prompt seating to support smooth service flow.
• Assist with taking initial drink orders when required.
• Engage with guests to ensure satisfaction with food and service.
• Support the restaurant manager in daily operational tasks.
• Assist in resolving guest concerns professionally.
• Coordinate with service staff and help other roles when needed.

Skills

Guest greeting and seating coordination

Reservation handling and phone etiquette

Service support and multitasking ability

Customer service and complaint handling

Team coordination and communication

Time management and task organization

Job description

Hostess – IHG Hotels & Resorts – Dubai, UAE Position Overview
InterContinental Dubai Marina is seeking a Hostess to create a welcoming first impression and support smooth restaurant operations. This role focuses on guest reception, reservation handling, and enhancing the overall dining experience in a five‑star environment.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospitality and Tourism
• Function: Other
• Salary: 2500-3500 (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full‑time

Key Responsibilities

• Handle restaurant phone calls, guest queries, and reservation requests
• Greet guests warmly and ensure prompt seating to support smooth service flow
• Assist with taking initial drink orders when required
• Engage with guests to ensure satisfaction with food and service
• Support the restaurant manager in daily operational tasks
• Assist in resolving guest concerns professionally
• Coordinate with service staff and help other roles when needed

Ideal Profile

• Previous experience as a hostess in a luxury or upscale restaurant
• Familiarity with restaurant reservation systems
• Strong guest service mindset and positive communication style
• Ability to multitask in a fast‑paced environment
• Confident communicator in person and over the phone
• Organized, proactive, and detail‑focused
• Good command of the English language

Skills Set

• Guest greeting and seating coordination
• Reservation handling and phone etiquette
• Service support and multitasking ability
• Customer service and complaint handling
• Team coordination and communication
• Time management and task organization

Why Join Us

• Work in a world‑renowned five‑star luxury environment
• Enjoy global hotel discounts and strong training programs
• Be part of a multicultural, inclusive workplace
• Grow within a leading international hospitality brand
• Build a long‑term career with development opportunities

About the Company

IHG Hotels & Resorts is a global leader in luxury hospitality, known for delivering warm, sophisticated guest experiences across its international portfolio. InterContinental Dubai Marina blends global expertise with local flair, offering an inspiring workplace where colleagues thrive and grow.