Guest Experience Host - Front of House (Flexible Hours)

Sofitel; Ras Al Khaimah; On-site; AED 33,000 - 58,000; Full time

Job summary

Sofitel Al Hamra Beach Resort in Ras Al Khaimah, United Arab Emirates, seeks a welcoming Hostess to join our Food & Beverage team. You will greet guests, manage reservations, coordinate seating, and ensure a smooth flow between front and back of house.

The ideal candidate brings hospitality passion, excellent English communication, and the ability to multi-task in a fast-paced setting. Flexible hours including evenings, weekends, and holidays are expected.

Qualifications

• Proven experience as a Hostess or in a front-of-house role within a food and beverage establishment.
• Excellent verbal and written communication skills in English.
• Strong organizational and time management abilities.
• Proficiency with POS systems and reservation management software.
• Ability to multitask and remain calm during busy service periods.
• Outstanding customer service skills with a genuine passion for hospitality.
• Professional appearance and demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of restaurant operations and dining service standards.
• Conflict resolution and problem-solving skills.
• Multilingual abilities (preferred).
• Experience with restaurant reservation systems and guest management platforms (preferred).
• Familiarity with food and beverage offerings and menu knowledge (preferred).

Responsibilities

• Greet guests with warmth and hospitality upon arrival.
• Manage restaurant reservations accurately using POS and reservation software.
• Coordinate seating to optimize table turnover and guest comfort.
• Maintain an organized host stand with reservation books and waitlists.
• Communicate with servers, bartenders, and kitchen staff to ensure smooth service.
• Address guest inquiries and special requests professionally.
• Monitor dining room capacity and adjust seating as needed.
• Answer phone inquiries regarding reservations, hours, and menu information.
• Keep entrance area and host station clean and organized.
• Manage wait times and inform guests of seating estimates.
• Support team during peak service and events.
• Adhere to restaurant policies, health and safety standards, and hospitality protocols.

Skills

Communication

Guest service

Multitasking

Organization

Hospitality

Tools

POS systems

Reservation software

Job description

Sofitel Al Hamra Beach Resort in Ras Al Khaimah, United Arab Emirates, seeks a welcoming Hostess to join our Food & Beverage team. You will greet guests, manage reservations, coordinate seating, and ensure a smooth flow between front and back of house.

The ideal candidate brings hospitality passion, excellent English communication, and the ability to multi-task in a fast-paced setting. Flexible hours including evenings, weekends, and holidays are expected.