Hostess - Dinner by Heston Blumenthal - Atlantis The Royal - Dubai, UAE

Atlantis; Dubai; On-site; AED 78,120 - 100,440; Full time

Benefits offered by this job

Medical insurance

Annual flights

Dining privileges

Learning and mentorship opportunities

Job summary

Atlantis in Dubai is seeking a poised Hostess for Dinner by Heston Blumenthal. The ideal candidate will deliver exceptional hospitality, manage guest seating, and coordinate with the service team to ensure guest satisfaction.

With a premier reputation in luxury dining, this role requires strong communication skills, a professional appearance, and at least 2 years of experience in upscale environments. Join us for a dynamic career in an award-winning restaurant.

Qualifications

• Minimum of 2 years’ experience as a Hostess or Guest Relations Associate in a fine dining or luxury hotel environment.
• Excellent verbal communication and interpersonal skills with a polished and confident demeanor.
• Strong multitasking, organizational, and problem-solving abilities.
• Fluent in English; additional languages are an asset.

Responsibilities

• Welcome and greet guests warmly upon arrival, providing a seamless and refined first impression.
• Manage reservations, guest lists, and seating arrangements in line with restaurant standards.
• Communicate wait times and accommodate special requests efficiently and courteously.
• Escort guests to their tables, ensuring comfort and satisfaction throughout the dining journey.
• Coordinate with service and kitchen teams to ensure smooth table turnover and guest flow.

Skills

Guest Relations and Customer Service Excellence

Reservation and Seating Management

Communication and Conflict Resolution

Coordination and Time Management

Presentation and Grooming Standards

Teamwork and Cross-Department Collaboration

Tools

OpenTable

SevenRooms

Job description

Hostess - Dinner by Heston Blumenthal - Atlantis The Royal - Dubai, UAE

Position Overview

Atlantis The Royal is seeking a poised and engaging Hostess to join the award‑winning restaurant Dinner by Heston Blumenthal. As the first point of contact for guests, you will deliver an exceptional welcome experience that reflects the elegance and innovation of one of the world’s most celebrated dining destinations. You will manage guest seating, reservations, and communication with professionalism and warmth, ensuring every visit begins and ends with world‑class hospitality.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospitality
• Function: Front Desk
• Salary: 7000-9000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full‑time

Key Responsibilities

• Welcome and greet guests warmly upon arrival, providing a seamless and refined first impression.
• Manage reservations, guest lists, and seating arrangements in line with restaurant standards.
• Communicate wait times and accommodate special requests efficiently and courteously.
• Escort guests to their tables, ensuring comfort and satisfaction throughout the dining journey.
• Coordinate with service and kitchen teams to ensure smooth table turnover and guest flow.
• Maintain an organized and elegant reception area reflecting the brand’s premium image.
• Handle guest inquiries, complaints, or feedback professionally and effectively.
• Monitor and update booking systems, ensuring accuracy and timely information flow.
• Assist in the setup and breakdown of the front‑of‑house area before and after service.
• Uphold Atlantis The Royal’s values of excellence, warmth, and attention to detail.

Ideal Profile

• Minimum of 2 years’ experience as a Hostess or Guest Relations Associate in a fine dining or luxury hotel environment.
• Previous international or Michelin‑star experience is a strong advantage.
• Excellent verbal communication and interpersonal skills with a polished and confident demeanor.
• Strong multitasking, organizational, and problem‑solving abilities.
• Knowledge of reservation systems such as OpenTable or SevenRooms preferred.
• Professional appearance, positive attitude, and the ability to perform under pressure.
• Fluent in English; additional languages are an asset.

Skills Set

• Guest Relations and Customer Service Excellence
• Reservation and Seating Management
• Communication and Conflict Resolution
• Coordination and Time Management
• Presentation and Grooming Standards
• Teamwork and Cross‑Department Collaboration

Why Join Us

• Be part of the legendary culinary experience created by Michelin‑star Chef Heston Blumenthal.
• Work in one of Dubai’s most luxurious and innovative resorts offering global recognition.
• Receive a competitive, tax‑free salary with benefits including medical insurance, annual flights, and dining privileges.
• Access extensive learning, mentorship, and career progression opportunities within Kerzner International.
• Join a diverse, dynamic team dedicated to creating unforgettable guest experiences.

About the Company

Atlantis The Royal, part of Kerzner International, is the most ultra‑luxury experiential resort in the world, redefining hospitality on Dubai’s iconic Palm Jumeirah. Designed by the world’s leading architects and artists, it features Michelin‑starred dining, exceptional entertainment, and bespoke service. Together with Atlantis The Palm, it represents the pinnacle of creativity and excellence – creating amazing experiences and everlasting memories for guests and colleagues alike.