Hostess

Landmark Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent retail and hospitality group in the UAE is seeking a dedicated Hostess to greet guests, manage reservations, and ensure exceptional service. The ideal candidate should have experience in customer service, excellent communication and interpersonal skills, and the ability to work efficiently in a fast-paced environment. This role requires flexibility in scheduling, including evenings and weekends, for a vibrant dining atmosphere. Join a team committed to creating memorable experiences for guests.

Qualifications

• Previous experience as a Hostess or in a customer service role is preferred.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests and provide information about the restaurant.
• Manage reservations and seating arrangements.
• Coordinate with dining staff to ensure efficient service.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Friendly and professional demeanor

Ability to work in a fast-paced environment

Job description

Responsibilities

• Greet guests as they arrive and provide them with information about the restaurant.
• Manage reservations and seating arrangements.
• Maintain an organized waitlist and communicate wait times to guests.
• Coordinate with dining staff to ensure efficient service.
• Answer phone calls and respond to guest inquiries.
• Assist in maintaining the cleanliness and organization of the dining area.
• Handle guest complaints and concerns promptly and professionally.
• Provide guests with menus and inform them of daily specials.
• Monitor the dining area to ensure guest satisfaction.

Qualifications

• Previous experience as a Hostess or in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Friendly and professional demeanor.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and holidays.

About Us

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

About the Team

Citymax Hotels( www.citymaxhotels.com ) is a ‘homegrown’ Regional Brand, envisioned and developed by Landmark Group to service the growing need for quality, value-for-money accommodation. The Brand personality is best described a ‘vibrant simplicity’ and teams strive to make every day experiences special.

First established in 2010, Citymax Hotels currently own and operate 6 hotels (1,986 keys) in the UAE at Al Barsha (2 hotels), Bur Dubai, Sharjah, Business Bay and Ras al Khaimah. In addition, Citymax Hotels operates a hotel under a management contract in Aswan, Egypt (79 keys), with further managed properties under development in Egypt and Kingdom of Saudi Arabia.

Each Citymax Hotel performs well within its Competition Set as measured via RevPAR Indices. Citymax Hotels has positioned itself well in the market with a good mix of Retail, Corporate and Leisure business.

In addition to the rooms business, Citymax Hotels has a significant Food & Beverage operation within the hotels, with up to almost 50% of revenues coming from the various outlets. Some of the F&B brands are very well known in their own right including Huddle Sports Bar & Grill, Claypot, Sizzling Wok.