Hostess

Kitopi; United Arab Emirates; On-site; AED 28,000 - 38,000; Full time

Job summary

Kitopi is seeking a friendly, professional Hostess to welcome guests and manage reservations. You will greet guests, coordinate seating to ensure smooth service flow, and present menus with a warm, courteous approach.

In this fast-paced hospitality environment, you will maintain a polished front-of-house appearance, communicate wait times, and assist with administrative tasks as needed, with a flexible schedule including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Prior hostess or customer-facing experience is a plus.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to multitask and stay calm under pressure.
• Flexible schedule including evenings, weekends, and holidays.
• Familiarity with reservation systems (OpenTable, Resy) is advantageous.

Responsibilities

• Greet guests warmly upon arrival.
• Manage waitlist and reservations with seating plans.
• Escort guests to tables and present menus.
• Communicate wait times and accommodate special requests.
• Coordinate with servers to optimize seating and service flow.
• Answer phone calls and respond to guest inquiries politely.
• Maintain front-of-house cleanliness and appearance.
• Address guest concerns promptly and escalate as needed.
• Assist with basic administrative tasks and team support.

Skills

Communication skills

Customer service

Multitasking

Professional appearance

Education

High school diploma

Tools

OpenTable

Resy

Job description

We are looking for a friendly, well-presented, and professional Hostess to join our team. As the first point of contact for our guests, you will play a key role in delivering a welcoming and memorable experience. You will greet guests, manage reservations, and coordinate seating arrangements to ensure smooth service flow.

Key Responsibilities:

• Greet guests with a warm and welcoming attitude upon arrival.
• Manage the waitlist and reservations using a seating chart or booking software.
• Escort guests to their tables and present menus.
• Communicate wait times and accommodate special requests when possible.
• Coordinate with servers and kitchen staff to optimize seating and service flow.
• Answer phone calls and respond to guest inquiries courteously and professionally.
• Maintain the cleanliness and appearance of the front-of-house area.
• Handle guest complaints or concerns promptly, escalating to management as needed.
• Assist with basic administrative tasks and support team operations when necessary.

Requirements:

• High school diploma or equivalent.
• Prior experience as a hostess or in a customer-facing role is a plus.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to multitask and remain calm under pressure.
• Flexible schedule, including evenings, weekends, and holidays.
• Familiarity with reservation systems (e.g., OpenTable, Resy) is an advantage.

Working Conditions:

• Fast-paced hospitality environment.
• Standing for extended periods.