Hostess

FAIRMONT; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A dining group in Ras Al Khaimah is seeking a professional Hostess to welcome guests and manage reservations. The ideal candidate will have previous experience in a luxury restaurant and exceptional communication skills. This role requires a polished individual who will be the face of our restaurant, ensuring a warm welcome and a gracious farewell. Immediate availability is essential.

Qualifications

• Previous experience as a Hostess or Guest Relations Executive preferred.
• Confident, well-groomed, and with a professional demeanor.
• Ability to remain calm and personable under pressure.

Responsibilities

• Welcome guests with a genuine smile and friendly attitude.
• Manage reservations and walk-ins efficiently.
• Maintain professional grooming and appearance as per standards.

Skills

Excellent communication

Interpersonal skills

Organizational abilities

Multitasking abilities

Fluency in English

Job description

About RIKAS Group

RIKAS Group is behind some of the most acclaimed dining concepts in the region, combining culinary excellence with world-class hospitality. As we expand into Ras Al Khaimah with a new project, we are looking for professional and engaging Hostesses to be the face of our restaurant and create unforgettable first impressions for our guests.

Role Purpose

The Hostess will be the first and last point of contact for our guests, ensuring a warm welcome and a gracious farewell. This role is based in Ras Al Khaimah and requires a polished, professional, and guest-focused individual who can manage reservations, seating, and guest relations with ease.

Key Responsibilities

Guest Experience

• Welcome guests with a genuine smile and friendly attitude.
• Manage reservations and walk-ins efficiently, ensuring optimal seating flow.
• Escort guests to their tables and present menus when needed.
• Anticipate guest needs and provide assistance with inquiries or requests.
• Handle guest complaints or issues with tact and escalate when necessary.

Operational Duties

• Manage the reservation system and maintain accurate guest records.
• Communicate effectively with the service and kitchen teams regarding guest arrivals and special requests.
• Keep the reception area clean, organized, and aligned with RIKAS standards.
• Assist with coordinating large bookings, special events, and VIP guests.

Standards & Compliance

• Maintain professional grooming and appearance as per RIKAS standards.
• Follow all operational, hygiene, and safety policies.
• Act as a brand ambassador, showcasing the RIKAS spirit of hospitality at all times.

Qualifications

• Previous experience as a Hostess or Guest Relations Executive in a luxury or high-end restaurant preferred.
• Excellent communication and interpersonal skills.
• Confident, well-groomed, and with a professional demeanor.
• Strong organizational and multitasking abilities.
• Fluency in English is required; additional languages are a strong advantage.
• Ability to remain calm and personable under pressure.
• Must be available to join immediately in Ras Al Khaimah.

Additional Information

Be part of something extraordinary – join RIKAS Group and help us create unforgettable dining experiences in Ras Al Khaimah.