Hostess

Sofitel; Dubai; On-site; AED 61,000 - 100,000; Full time

Job summary

Sofitel Dubai the Obelisk is seeking a Heartist – Hostess to welcome guests at F&B Outlets, manage reservations and seat guests for a seamless dining experience.

The role requires a polished appearance, excellent English skills and strong customer-service abilities. You will coordinate with colleagues across departments and help prepare the restaurant before service.

Qualifications

• Excellent reading, writing and oral proficiency in English.
• Well-presented and professionally groomed at all times.
• Strong interpersonal skills to engage guests.
• Knowledge of restaurant seating plans and guest flow.
• Familiarity with Microsoft Office applications.

Responsibilities

• Provide a warm and friendly welcome to guests and seat them at their table.
• Take telephone bookings and maintain a clear and organised reservations book.
• Assist in the set-up of tables and displays.
• Maintain and update guest database.
• Be attentive to guests and resolve complaints with supervisor guidance.
• Maintain cleanliness of hostess station and surrounding areas, and menus.
• Coordinate with waitstaff and other departments.
• Ensure the restaurant is ready to receive guests prior to opening and line up staff accordingly.
• Present check to guests and perform cashiering function if needed.

Skills

Interpersonal skills

English proficiency

Professional appearance

Education

Hotel/Restaurant Management graduate

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences. Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

SOFITEL DUBAI the obelisk

Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought-after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – HOSTESS and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Job Description

The Position

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

Key Roles & Responsibilities

• Provide a warm and friendly welcome, leading guests and seating them at their table.
• Take telephone bookings and maintain a clear and organised reservations book.
• Assist in the set-up of tables and displays.
• Maintain and update guest database.
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor.
• Maintain cleanliness of hostess station and surrounding areas, as well as of all menus.
• Maintain good working relationship with own colleagues, and all other departments.
• Correct preparation of all necessary operational material in the back office.
• Learn safety, sanitation and hygiene policies.
• Present check to guests and perform cashiering function if needed.
• Effectively control guest flow in the restaurant ensuring maximum turnover.
• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
• Train waitstaff and bus staff in hostess standards.
• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards.

Qualifications

QUALIFICATIONS & REQUIREMENTS

• Excellent reading, writing and oral proficiency in English.
• Well-presented and professionally groomed at all times.
• Strong interpersonal skills and able to establish a good rapport with guests.
• Possess full knowledge of restaurant’s seating/table plan.
• Computer knowledge (Microsoft Excel, Word, Powerpoint).
• Hotel Restaurant Management graduate.

Experience

• 1 year Hotel experience in F&B.