Host / Hostess

Mangrove Rotana; Ras Al Khaimah; In loco; AED 17.000 - 47.000; Tempo pieno

Descrizione del lavoro

Mangrove Rotana in Ras Al Khaimah is seeking a dynamic Host/Hostess to warmly welcome guests and provide courteous service. You will seat guests, manage reservations, and coordinate with the team to ensure smooth operations.

The ideal candidate will have a hospitality diploma/degree and excellent English, with a service-oriented attitude and a smart, well-groomed appearance.

Competenze

• Polite and sophisticated demeanor.
• Excellent command of English, both spoken and written.
• Multilingual abilities seen as an advantage.

Mansioni

• Offer professional, friendly, warm and engaging service.
• Welcome guests to the outlet, receive and conduct guests to tables, ensure they are attended to and be available for them as a point of contact.
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner.
• Set up the outlet prior to the business hours along with the service team.
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
• Observe the cleanliness and maintenance of the outlet and the entrance area.
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact.
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests.
• Contribute in setting up the outlets database.
• Reassure the guests’ satisfaction upon their departure.

Conoscenze

Excellent English

Hospitality experience

Customer service

Formazione

Diploma/degree in hospitality

Descrizione del lavoro

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests’ satisfaction upon their departure

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge & Competencies

The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork