Host

One&Only Resorts; Dubai; On-site; AED 89,000 - 123,000; Full time

Job summary

One&Only Royal Mirage in Dubai is seeking a Host to welcome VIP guests, manage check-ins and provide personalised service from arrival to departure. The role requires 1–2 years in upscale luxury hospitality, with strong customer service, reservations background and excellent English communications.

Opera system experience and Middle East/GCC familiarity are advantages. Reporting to the Guest Experience Manager, you will coordinate with multiple departments to deliver memorable experiences,

Qualifications

• Customer service experience in upscale luxury hospitality.
• Reservations background with guest-facing roles preferred.
• Excellent spoken and written English; another language is a plus.

Responsibilities

• Welcome and assist VIP guests with check-in, escorting, concierge requests and guest orientation.
• Note VIP arrivals at shift start and ensure special requests are fulfilled.
• Greet VIP arrivals warmly per standard procedures and manage daily arrival lists.
• Follow Service Standard Policies and communicate briefs from the Manager.
• Attend shift briefings and submit daily arrival lists with remarks.
• Inform team and Manager of any special requests or comments.
• Maintain knowledge of attractions, resort activities and layout for guest directions.
• Recognize guests celebrating special occasions and coordinate related actions.
• Update guest profiles in Opera and attach passport copies to registrations.
• Ensure registration cards are filed at shift end and organize VIP amenities.
• Make courtesy calls to check guest satisfaction and escalate issues as needed.
• Keep resort collaterals stocked and coordinate with Marketing for updates.
• Ensure magazines/newspapers are placed as instructed.
• Allocate rooms per guest requests and coordinate with housekeeping.
• Communicate airport arrival times to Team Leaders and Managers.
• Arrange guest transport as required and stay flexible with hours.

Skills

Customer service

Reservations background

Attention to detail

Communication skills

Tools

Opera system

Job description

( 17700 )
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Host to join One&Only team at One&Only Royal Mirage Resort in Dubai.
With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships where you will ensure that all VIP guests experience a personalized service from arrival to departure.

Key Duties And Responsibilities

• Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort.
• At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been attended to and auctioned.
• Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures.
• Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.
• Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.
• Communicate any special requests or comments immediately to the team and to the Manager.
• Have a good knowledge of all attractions, sales promotions and resort activities at all times.
• Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.
• Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration.
• Update all guests’ profile in opera and after check-in and ensure all passports’ scanned copies are attached to the registration cards.
• All registration cards should be dropped at the end of the shift at the Front Desk back office.
• Organize for any special amenities for VIP arrivals and complaints handling or special celebration.
• Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.
• Ensure that resort collaterals stocks are in place and set‑up to be given to VIP guests and ensure checking with marketing for any new updates.
• Ensure that agreed magazines titles and newspapers are placed according to instructions.
• Ensure room allocation is done as per guest’s requests as much as possible.
• Follow-up with housekeeping of any pending queue rooms and priority rooms for arrivals and service.
• Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort.
• Communicate guests transport requests correctly and timely as per resort standards.
• Be trained in emergency procedures and basic first aid.
• Be flexible in working hours and schedules as per occupancy requirements.
  

Suitable candidate will be reporting directly to the Guest Experience Manager. He/She must be highly qualified and must have at least 1-2 years’ experience in a similar role in an upscale luxury hospitality industry or five-star hotels. He/She must have customer service & reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Computer literacy including relevant software and experience in using an Opera system. Middle East/GCC experience is an advantage.
At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.