Hospitality Security Lead: Guest Safety & Trust

InterContinental Hotels Group; Dubai Emirate; On-site; AED 100,000 - 145,000; Full time

Benefits offered by this job

Employee room discounts

Career development

Job summary

voco Dubai, part of INTERCONTINENTAL HOTELS GROUP, is seeking a Security Officer with at least 3 years' experience in a similar role to safeguard guests, hosts, and assets. You will engage with diverse teams, communicate clearly, and maintain meticulous attention to detail in a four- or five-star hotel environment, with required Sira license and First Aid/CPR certification.

You will conduct patrols, monitor surveillance, manage access, respond to incidents, and collaborate with emergency

Qualifications

• Minimum 3 years' experience in a similar security role.
• Background in a four or five-star hotel or comparable industry.
• Requires Security Sira license and First Aid/CPR certification.

Responsibilities

• Conduct regular patrols of the premises to identify and address security risks.
• Monitor security surveillance systems to detect and prevent unauthorized access or suspicious activities.
• Control access points and verify the identity of individuals entering the premises.
• Issue and deactivate access cards or credentials as needed.
• Enforce access policies and procedures.
• Respond promptly to security incidents, alarms, and emergencies.
• Investigate and document security incidents, providing detailed reports.
• Coordinate with law enforcement and emergency services when necessary.
• Enforce company security policies and procedures.
• Communicate and educate host on security best practices.
• Maintain clear and effective communication with team members and other relevant stakeholders.
• Report any security issues or concerns to appropriate personnel.
• Assist in the development and implementation of emergency response plans.
• Participate in regular drills and training exercises.
• Collaborate with other departments to address security needs and concerns.
• Handling lost & found of the hotel.

Skills

Security experience

Communication skills

Attention to detail

Team collaboration

Guest safety

Job description

voco Dubai, part of INTERCONTINENTAL HOTELS GROUP, is seeking a Security Officer with at least 3 years' experience in a similar role to safeguard guests, hosts, and assets. You will engage with diverse teams, communicate clearly, and maintain meticulous attention to detail in a four- or five-star hotel environment, with required Sira license and First Aid/CPR certification.

You will conduct patrols, monitor surveillance, manage access, respond to incidents, and collaborate with emergency