Guest Safety & Security Team Lead

Addify; Dubai; On-site; AED 120,000 - 170,000; Full time

Benefits offered by this job

Travel benefits

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Conrad Dubai is seeking a Security Supervisor to oversee guest area patrols, back-of-house security, and the hotel perimeter, balancing risk management with guest privacy.

You will lead a Security Officers team, plan schedules, coach staff, and coordinate responses to medical emergencies, fire alarms, and incidents.

Strong CCTV/Access control knowledge, SIRA certification, and Arabic language ability are required to ensure safety across all hotel operations.

Qualifications

• Security experience: 3–5 years in security operations, preferably hospitality, with experience supervising a team.
• Technical knowledge: Familiarity with CCTV, access control, fire alarm systems and current security equipment.
• Certification: Valid SIRA certification required.
• Language: Ability to speak Arabic is required.

Responsibilities

• Maintain a discreet, reassuring presence: Oversee patrols of guest areas, back of house spaces, and the hotel perimeter, identifying and addressing risks while respecting guest privacy.
• Respond with calm and care: Coordinate the team’s response to medical emergencies, fire alarms, and security incidents, prioritising the safety and well‑being of guests and team members.
• Lead the security team: Plan schedules, assign duties, and coach Security Officers to deliver attentive, professional service at every point of contact.
• Investigate and report incidents: Gather facts, preserve relevant information, and prepare clear, accurate reports for management and follow‑up.
• Strengthen everyday safety: Work with hotel teams to promote safe practices, address concerns promptly, and keep emergency procedures familiar and effective.
• Support service when needed: Step into Security Officer duties during busy periods or incidents, providing a composed and helpful presence.

Skills

Team supervision

Incident response

Communication

Arabic language

Education

SIRA certification

Tools

CCTV

Access control

Fire alarm systems

Job description

Conrad Dubai is seeking a Security Supervisor to oversee guest area patrols, back-of-house security, and the hotel perimeter, balancing risk management with guest privacy.

You will lead a Security Officers team, plan schedules, coach staff, and coordinate responses to medical emergencies, fire alarms, and incidents.

Strong CCTV/Access control knowledge, SIRA certification, and Arabic language ability are required to ensure safety across all hotel operations.