Hospitality Hostess - Luxury Resort Dining Experience

AccorHotels Middle East; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a Hospitality Host/Reservations Agent to manage restaurant reservations, greet guests, and seat them per the floor plan. You will maintain the hostess stand, ensure menu materials are stocked, and communicate changes to management during shifts.

Ideal candidates have 2+ years in hotel operations, strong customer service and interpersonal skills, and a relevant hospitality diploma or degree. This is an on-site role in Dubai, UAE.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations; good customer service, communications and interpersonal skills are a must.

Responsibilities

• Answer telephone within 3 rings using correct salutations and etiquette.
• Take and confirm restaurant reservations/cancellations according to standards.
• Communicate reservation changes to management during shifts.
• Maintain hostess stand, menus and check folders in good condition.
• Greet guests at the restaurant entrance and seat them per floor plan.
• Anticipate heavy business times and manage waiting lines efficiently.

Skills

Customer service

Communication skills

Interpersonal skills

Guest relations

Education

Hospitality/Tourism degree or diploma

Tools

Reservation software

Job description

Sofitel Dubai The Palm is seeking a Hospitality Host/Reservations Agent to manage restaurant reservations, greet guests, and seat them per the floor plan. You will maintain the hostess stand, ensure menu materials are stocked, and communicate changes to management during shifts.

Ideal candidates have 2+ years in hotel operations, strong customer service and interpersonal skills, and a relevant hospitality diploma or degree. This is an on-site role in Dubai, UAE.