Hospitality Host: Warm Welcomes & Reservations

Ennismore; Dubai; On-site; AED 45,000 - 78,000; Full time

Benefits offered by this job

Free hotel stays (ten nights/year)

Employee discounts at bars/restaurants

Partner offers

Staff events and parties

Job summary

Ennismore’s 25hours Hotel One Central is seeking a friendly host to welcome guests, manage seating, and coordinate with kitchen and service teams. You will maintain a polished reception area, handle reservations, and assist with guest inquiries to ensure a seamless dining experience.

Knowledge of restaurant operations, strong English communication, and prior hospitality experience are highly valued. Prioritizing guest satisfaction and teamwork will be essential in this role at a vibrant Dubai

Qualifications

• Knowledge of restaurant operations and guest relations.
• Ability to read English to comprehend requests, memos, reservations, and event orders.
• Ability to speak English sufficiently for small staff meetings.
• Ability to remember and promote menu items.
• Ability to move through a crowded room to seat guests.
• Ability to handle guest complaints with empathy and solutions.
• High school graduate or equivalent is required.
• Six months to one year of serving experience preferred.
• Additional language ability is a plus.

Responsibilities

• Greet guests in a polished, confident, upbeat manner aligned with the 25hours tone.
• Manage seating, flow, and table allocations based on reservations and walk-ins.
• Accommodate special guest requests and communicate with the service team.
• Maintain up-to-date knowledge of menus, events, seating and guest preferences.
• Handle complaints, feedback, and queries professionally with resolution or escalation.
• Maintain presence at the host stand during service to ensure a seamless reception.
• Input, update, and review reservations and seating plans in the system.
• Confirm details and communicate changes to team members.
• Answer calls promptly and record inquiries or bookings accurately.
• Coordinate with kitchen, service, and bar for timing based on guest volume.
• Keep reception and entrance clean and organized; assist with clearing and resetting tables.
• Perform side duties like updating seating charts and menu distribution.
• Follow grooming and uniform standards reflecting a stylish appearance.
• Ensure compliance with fire, health, safety, and licensing standards.
• Support teamwork and collaboration across departments.

Skills

Restaurant operations

English communication

Menu knowledge

Guest seating

Conflict resolution

Team collaboration

Hospitality experience

Multitasking

Additional language

Education

High School diploma or equivalent

Job description

Ennismore’s 25hours Hotel One Central is seeking a friendly host to welcome guests, manage seating, and coordinate with kitchen and service teams. You will maintain a polished reception area, handle reservations, and assist with guest inquiries to ensure a seamless dining experience.

Knowledge of restaurant operations, strong English communication, and prior hospitality experience are highly valued. Prioritizing guest satisfaction and teamwork will be essential in this role at a vibrant Dubai