Hospital Call Center Patient Support Specialist

tafaseel; Ajman; On-site; AED 39,000 - 56,000; Full time

Job summary

tafaseel in United Arab Emirates seeks a customer service specialist for hospital call center operations. You will answer incoming calls, route inquiries, and provide information on hospital policies and procedures.

The role includes handling patient appointments, transfers between departments, and documenting interactions in the HMS system. Fluency in Arabic and English is required, along with a Bachelor's degree.

Qualifications

• Bachelor's degree or equivalent is required.
• Fluency in Arabic and English is essential.
• Knowledge of call center telephony and technology.

Responsibilities

• Answer incoming calls and route to appropriate resources.
• Handle inquiries and complaints and escalate when needed.
• Update HMS system with clinic timings and staff changes.
• Assist patients with appointments, bookings, and rescheduling.
• Provide service information and hospital policy to callers.
• Coordinate with departments and relay information via email when required.
• Follow standard procedures for transferring calls and logging interactions.

Skills

Customer service

Bilingual Arabic English

Data entry

Call center principles

Telephone etiquette

Education

Bachelor's Degree or equivalent

Tools

Hospital HMS system

Business computer applications

Job description

tafaseel in United Arab Emirates seeks a customer service specialist for hospital call center operations. You will answer incoming calls, route inquiries, and provide information on hospital policies and procedures.

The role includes handling patient appointments, transfers between departments, and documenting interactions in the HMS system. Fluency in Arabic and English is required, along with a Bachelor's degree.