Holiday Sales Consultant

getfares.com; Dubai; On-site; AED 41,000 - 49,000; Full time

Benefits offered by this job

Performance-based incentives

Company policy benefits

Job summary

getfares.com in Dubai is seeking a results-driven Holiday Sales Consultant to convert enquiries into bookings by understanding customer needs, preparing competitive quotations, and delivering high-quality pre- and post-sales service.

You will handle inquiries via calls, WhatsApp, email and CRM, build itineraries for international packages, upsell services, and work toward monthly targets while coordinating with suppliers to ensure timely confirmations.

Qualifications

• Minimum 2–4 years of experience in holiday sales, travel consultancy or leisure travel.
• Experience in UAE travel industry is preferred.
• Experience handling FIT and customized international holiday packages.
• Experience with B2C and/or B2B travel sales will be an advantage.

Responsibilities

• Handle and respond to holiday enquiries through calls, WhatsApp, email and CRM within the defined SLA.
• Understand customer requirements and prepare suitable domestic and international holiday packages.
• Prepare quotations, itineraries and proposals with accurate pricing and inclusions.
• Follow up consistently with leads to convert enquiries into confirmed bookings.
• Coordinate with DMCs, hotels, airlines and suppliers for rates, availability and confirmations.
• Upsell and cross-sell flights, visas, travel insurance, transfers and excursions.
• Maintain accurate customer and lead records in the CRM.
• Achieve assigned monthly sales, revenue and profit targets.
• Ensure smooth coordination with the operations team until completion of the customer's trip.
• Build strong customer relationships and generate repeat and referral business.

Skills

English communication

Sales skills

Customer service

Relationship building

Destination knowledge

Itinerary creation

Lead conversion

MS Office

CRM systems

Teamwork

Tools

MS Office

CRM systems

Job description

We are looking for a results-driven and customer-focused Holiday Sales Consultant to join our Holidays team. The candidate will be responsible for converting holiday enquiries and leads into confirmed bookings by understanding customer requirements, preparing competitive quotations, conducting timely follow-ups and delivering excellent pre- and post-sales service.

The ideal candidate should have strong knowledge of international holiday destinations, excellent communication skills and a proven ability to achieve sales targets.

Key Responsibilities

• Handle and respond to holiday enquiries through calls, WhatsApp, email and CRM within the defined SLA.
• Understand customer requirements and prepare suitable domestic and international holiday packages.
• Prepare quotations, itineraries and proposals with accurate pricing and inclusions.
• Follow up consistently with leads to convert enquiries into confirmed bookings.
• Coordinate with DMCs, hotels, airlines and suppliers for rates, availability and confirmations.
• Upsell and cross-sell flights, visas, travel insurance, transfers and excursions.
• Maintain accurate customer and lead records in the CRM.
• Achieve assigned monthly sales, revenue and profit targets.
• Ensure smooth coordination with the operations team until completion of the customer's trip.
• Build strong customer relationships and generate repeat and referral business.

Sales & Performance Responsibilities

• Achieve assigned monthly revenue and gross profit targets.
• Maintain strong lead conversion and follow-up ratios.
• Ensure all assigned leads are actioned within the defined SLA.
• Maintain accurate and updated CRM records.
• Minimize lost leads through timely and consistent follow-ups.
• Generate repeat business and customer referrals.
• Contribute to the overall profitability and growth of the Holidays Department.

Experience:

• Minimum 2–4 years of experience in holiday sales, travel consultancy or leisure travel.
• Experience in UAE travel industry is preferred.
• Experience handling FIT and customized international holiday packages.
• Experience with B2C and/or B2B travel sales will be an advantage.

Skills Required

• Excellent verbal and written English communication skills.
• Strong sales and negotiation skills.
• Excellent customer service and relationship-building abilities.
• Good destination and product knowledge.
• Ability to create customized itineraries.
• Strong follow-up and lead-conversion skills.
• Good knowledge of MS Office and CRM systems.
• Ability to work under pressure and meet sales deadlines.
• Strong attention to detail.
• Ability to work independently as well as part of a team.
• Target-oriented and commercially minded approach.

Compensation

Salary: Starting from AED. 4000

Incentives: Performance-based sales incentives

Benefits: As per company policy