Holiday Manager-Outbound Tourism

Confidential Company; Ajman; On-site; AED 180,000 - 300,000; Full time

Job summary

Confidential Company in the United Arab Emirates seeks an experienced Travel Operations Leader to oversee holiday packages, training, and vendor relations. You will lead a team of travel consultants, negotiate with hotels and airlines, design compelling itineraries, and align sales with marketing campaigns to drive profitability and client satisfaction.

With 10 years in a managerial travel role and IATA certification, you will drive standards, manage client communications, and optimize offerings

Qualifications

• Bachelor's degree in Tourism Management, Business Admin or related field.
• 10 years managerial experience in travel management or sales.
• IATA or equivalent certification.
• Fluent in English; another language preferred.
• Strong vendor relations and contract negotiation skills.

Responsibilities

• Lead a team of travel consultants, providing training and support to foster a culture of excellence and innovation.
• Ensure compliance with travel regulations and safety protocols, maintaining high standards of service and customer care.
• Develop partnerships with tourism boards and local attractions to enhance package appeal and value.
• Analyze sales data and performance metrics to inform future strategies and optimize holiday offerings.
• Manage client communications effectively, providing timely updates and addressing concerns to enhance customer satisfaction.
• Coordinate with marketing teams to promote holiday packages through compelling campaigns and outreach strategies.
• Oversee all logistical aspects of holiday planning, from itinerary creation to on-ground support, ensuring seamless execution.
• Monitor holiday trends and customer feedback to continuously improve offerings and introduce innovative travel experiences.
• Negotiate contracts with hotels, airlines, and local vendors to secure the best rates and services for clients, leveraging industry connections.
• Design and curate personalized holiday packages that cater to diverse client preferences and budgets, ensuring exceptional experiences.
• Develop marketing strategies to promote and sell all products and services.
• Assist travel consultants on holiday packages and seek management assistance and guidance by reporting any issues.

Skills

Leadership

Team management

Sales strategy

Customer satisfaction

Analytical thinking

Communication

Problem solving

Bilingual

Education

Bachelor's degree in Tourism Management, Business Administration, or related field

IATA or equivalent certification

UAE driving licence

Tools

MS Office

Job description

Job Summary

Promoting and selling holiday travel products and handling leisure-related tasks to ensure company profitability and target achievement.

Responsibilities

• Lead a team of travel consultants, providing training and support to foster a culture of excellence and innovation.
• Ensure compliance with travel regulations and safety protocols, maintaining high standards of service and customer care.
• Develop partnerships with tourism boards and local attractions to enhance package appeal and value.
• Analyze sales data and performance metrics to inform future strategies and optimize holiday offerings.
• Manage client communications effectively, providing timely updates and addressing concerns to enhance customer satisfaction.
• Coordinate with marketing teams to promote holiday packages through compelling campaigns and outreach strategies.
• Oversee all logistical aspects of holiday planning, from itinerary creation to on-ground support, ensuring seamless execution.
• Monitor holiday trends and customer feedback to continuously improve offerings and introduce innovative travel experiences.
• Negotiate contracts with hotels, airlines, and local vendors to secure the best rates and services for clients, leveraging industry connections.
• Design and curate personalized holiday packages that cater to diverse client preferences and budgets, ensuring exceptional experiences.
• Develop marketing strategies to promote and sell all products and services.
• Assist travel consultants on holiday packages and seek management assistance and guidance by reporting any issues.

Qualifications

• Bachelor's degree in Tourism Management, Business Administration, or a related field, with a strong academic record.
• 10 years of experience in a managerial role in travel management, sales, or related roles, showcasing a proven track record of success.
• Industry certifications such as IATA or similar, indicating a commitment to professional development and expertise.
• Experience in managing complex travel itineraries and vendor relationships, with a strong focus on customer satisfaction.
• Strong organizational skills with attention to detail, ensuring flawless execution of holiday planning.
• Exceptional interpersonal skills, with the ability to build relationships and resolve issues effectively.
• Creative problem‑solving abilities, allowing quick adaptation to changes and unexpected challenges.
• Strong analytical skills with the ability to interpret market trends and customer preferences for strategic planning.
• Bilingual proficiency in English and another language preferred, enhancing communication with diverse clients.
• Computer literacy in MS Office and Windows.
• UAE driving licence is mandatory.