Head Waitress

Rotana Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a dynamic Head Waiter/Waitress to provide exceptional service in the food & beverage department. Responsibilities include coordinating with different teams, conducting training, ensuring proper staff grooming, and enhancing guest experiences. Ideal candidates will possess strong interpersonal skills and a commitment to high service standards.

Qualifications

• Dynamic, self-motivated with experience in food & beverage service.
• Proficient in conducting training sessions and managing team schedules.
• Ability to maintain professional and friendly relations with guests.

Responsibilities

• Ensure smooth operations by cooperating with kitchen and cashiers.
• Conduct training sessions based on departmental SOPs.
• Monitor team duty schedules and grooming standards.
• Setup the outlet according to meal settings and timings.
• Manage guest seating and enhance their dining experience.

Job description

We are currently looking for dynamic, self-motivated Food & Beverage professionals who can assist in organizing and directing a team that develops top-quality food & beverage products, with prompt, accurate, and personalized service.

As a Head Waiter/Head Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit becomes a memorable dining experience. Your key responsibilities will include:

1. Working in close cooperation with the Kitchen, Stewarding, and Outlet Cashiers to ensure smooth operations.
2. Conducting regular training sessions with the assigned team in line with departmental SOPs.
3. Monitoring duty schedules for the respective team.
4. Ensuring proper appearance and grooming of assigned employees.
5. Working towards the timely setup of the Food & Beverage outlet according to meal settings and opening hours.
6. Handling guest arrivals and seating, including taking over from the hostess if necessary.
7. Maintaining a professional and friendly relationship with patrons to ensure their well-being.
8. Being familiar with the outlet's menu, promotional activities, and other relevant issues concerning the outlet and hotel.
9. Contributing to meet and maximize the monthly revenue budget for the outlet.