Head Waiters/Waitress

Cipriani Middle East and Europe; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Cipriani Middle East and Europe is seeking an experienced waiter leadership professional in the United Arab Emirates to oversee dining room service and ensure exceptional guest experiences. The role involves supervising waiting staff, guiding orders, and maintaining impeccable service standards.

You will train and support the team, handle guest requests, and promptly resolve issues while upholding hygiene and uniform policies in a fast-paced hospitality setting.

Responsibilities

• Lead and supervise waiting staff during service
• Ensure service standards and guest requirements are consistently met
• Take and serve food and beverage orders professionally
• Maintain strong knowledge of menu items and provide recommendations
• Anticipate guest needs and resolve service issues promptly
• Handle guest complaints and escalate when required
• Ensure compliance with attendance, uniform, and hygiene standards
• Manage time effectively and support team productivity

Job description

• Lead and supervise waiting staff during service
• Ensure service standards and guest requirements are consistently met
• Take and serve food and beverage orders professionally
• Maintain strong knowledge of menu items and provide recommendations
• Anticipate guest needs and resolve service issues promptly
• Handle guest complaints and escalate when required
• Ensure compliance with attendance, uniform, and hygiene standards
• Manage time effectively and support team productivity