Head of Global Membership & Experiences

RIKAS Hospitality Group; Dubai; On-site; AED 350,000 - 650,000; Full time

Job summary

RIKAS Hospitality Group is seeking a Head of Membership to build and lead an invitation-only, global membership platform connecting premier restaurants, hotels, events, and experiences. The role is architecting the launch, driving acquisition, and ensuring a seamless member experience across markets.

The ideal candidate is entrepreneurial, commercially driven, and hands-on, comfortable operating in ambiguity and capable of turning ideas into tangible products and experiences.

Qualifications

• Demonstrated start-up mindset and entrepreneurial approach.
• Outstanding networking and relationship-building capabilities.
• High-energy, proactive, solution-oriented problem solver.
• Excellent communication and organisational skills across markets.

Responsibilities

• Lead the launch of the membership platform and drive its commercial development.
• Build and manage the membership pipeline from prospecting to onboarding and retention.
• Own the end-to-end member journey with a high-touch experience across markets.
• Manage member requests, reservations, access and experiences across the network.
• Collaborate with tech/product teams to ensure app and booking journeys work pre/post launch.
• Develop SOPs, guidelines and training for operations and cross-market alignment.
• Coordinate exclusive experiences, events and partnerships for members.

Skills

Start-up mentality

Ownership

Networking

Relationship building

Communication skills

Tech-savvy (CRM)

Tools

CRM systems

Digital platforms

Job description

RIKAS Hospitality Group is seeking a Head of Membership to build and lead an invitation-only, global membership platform connecting premier restaurants, hotels, events, and experiences. The role is architecting the launch, driving acquisition, and ensuring a seamless member experience across markets.

The ideal candidate is entrepreneurial, commercially driven, and hands-on, comfortable operating in ambiguity and capable of turning ideas into tangible products and experiences.