Head of Guest Experience Innovation & Operations

Farah Experiences LLC; United Arab Emirates; On-site; AED 450,000 - 750,000; Full time

Job summary

Miral Experiences in Abu Dhabi is seeking an innovative Head of Operational Innovation to lead development, testing, and scaling of guest experience improvements across its world‑class parks. Reporting to the Senior Director of Innovation, the role will identify opportunities to enhance the guest journey, improve efficiency, and drive business performance through new technologies and service enhancements.

The successful candidate will manage cross‑functional teams and establish governance and

Qualifications

• Bachelor's degree in a relevant field.
• Significant experience leading operational improvement, innovation, transformation in high-volume guest environments.
• Proven track record delivering measurable improvements to guest experiences and operations.
• Strong experience managing cross-functional stakeholders, governance, risks, budgets, and implementation programmes.
• Ability to translate strategic objectives into practical operational improvements.

Responsibilities

• Lead operational innovation initiatives across Miral Experiences' parks and attractions.
• Identify opportunities to enhance guest experiences, improve operational performance, and drive efficiency.
• Develop and maintain a roadmap of innovation initiatives aligned with priorities and guest expectations.
• Oversee design, testing, piloting, and implementation of innovative solutions.
• Establish governance, KPIs, reporting frameworks, and benefits realization measures.
• Ensure readiness and sustainable ownership before transition into business-as-usual operations.
• Engage stakeholders across Operations, Guest Experience, Commercial, Digital & Technology.

Skills

Theme park ops

Stakeholder management

Cross-functional leadership

Analytical skills

Communication skills

Leadership

Innovation

Governance & budgeting

Education

Bachelor's degree

Postgraduate preferred

Job description

Miral Experiences in Abu Dhabi is seeking an innovative Head of Operational Innovation to lead development, testing, and scaling of guest experience improvements across its world‑class parks. Reporting to the Senior Director of Innovation, the role will identify opportunities to enhance the guest journey, improve efficiency, and drive business performance through new technologies and service enhancements.

The successful candidate will manage cross‑functional teams and establish governance and