Head of Digital Technology

Al Tayer Group; Dubai; On-site; AED 400,000 - 800,000; Full time

Job summary

Al Tayer Insignia seeks a senior technology leader to own architecture, engineering, and operations for a multi-brand, multi-region digital commerce ecosystem. The role focuses on SFCCSFRA, Headless/SCAPI, IAM, MACH architectures, and enterprise systems like SAP S/4HANA, OMS, PIM, and payment gateways.

The ideal candidate will lead cross-functional teams, drive API-first integrations, and ensure scalable, secure, and compliant digital platforms across the GCC region.

Qualifications

• Master's in computer science or related engineering field.
• 10+ years in Commerce Technology leadership, with 5+ years in SFCC knowledge.
• Expertise in SFCC SFRA & Headless architectures, API-first integrations, and cloud-native platforms.

Responsibilities

• Own and evolve the digital commerce technology vision, roadmap and execution strategy.
• Oversee end-to-end platform integrations (SFCC, SFMS, SAP S/4HANA, OMS, PIM) and ensure data consistency across systems.
• Lead engineering teams (SFCC, BE, Mobile App, QA, DevOps) to deliver scalable digital experiences.
• Drive security, performance, and compliance across platforms (PCI-DSS, GDPR, OWASP).
• Manage vendor relationships including Salesforce and SI partners; oversee budgeting and governance.

Skills

SFCC SFRA

Headless/SCAPI/SLAS

SAP S/4HANA/ERP

OMS integrations

REST/SOAP/GraphQL

Technical Design Docs

Code reviews

Architecture definitions

MACH Alliance/PWA Kit

Education

Master's in CS or Engineering

Job description

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Job Description

The Head of Technology will lead the end-to-end architecture, engineering, and technical operations for a multi-brand, multi-region digital commerce ecosystem built on Salesforce Commerce Cloud (SFCC), Salesforce Service Cloud (SFSC), Salesforce Marketing Cloud (SFMC), Composable Storefront (Headless), SAP ERP, OMS, and several third-party systems. This role is responsible for driving technology strategy, ensuring platform scalability, managing cross-functional engineering teams, and partnering with Product & Business stakeholders to deliver high-quality digital experiences.

The ideal candidate is a hands-on technology leader with deep experience in SFCC (SFRA + Headless/SCAPI/SLAS), Customer Identity and Access Management , Composable Architecture, API-first integrations, cloud-native architectures, and enterprise systems like SAP S/4HANA, OMS (Order Fulfilment), PIM, Payment Gateways, CDN/WAF, Analytics Platforms, and more.

Responsibilities

Strategic Roles and Responsibilities

• Own and evolve the digital commerce technology vision, roadmap, and execution strategy.
• Align technology initiatives with business growth, omni-channel expansion, and customer experience goals.
• Drive innovation across headless commerce, MACH architectures, API-first integrations, and cloud-native platforms.
• Act as the senior technology advisor to business, product, and commercial stakeholders.

Platform & Delivery Ownership

• Own delivery across all digital commerce platforms including catalog, pricing, promotions, checkout, payments, customer identity, order lifecycle, and post-order operations.
• Lead release management, environment strategy, realm migrations, and CI/CD pipelines.
• Ensure engineering excellence through code quality, testing, automation, and performance optimization.
• Drive continuous improvement in deployment velocity, reliability, and operational maturity.
• Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all web-based services.
• Lead the product development from a technical standpoint and design the technical architecture, create and deliver specifications for software development and requirements for systems integration.
• Oversee end-to-end integrations with SAP S/4HANA, OMS, PIM, loyalty, payments, logistics, and analytics platforms.
• Ensure data accuracy and consistency across systems using real-time APIs, event-driven architectures, queues, and batch processes.
• Own integration governance, error handling, fallback strategies, and business continuity planning.

Security, Performance & Compliance

• Define and maintain strong security posture across platforms (PCI-DSS, GDPR, KSA PDPL, OWASP).
• Own performance engineering including load testing, CDN/WAF strategy, cache optimization, and monitoring.
• Act as escalation point for P0/P1 incidents, leading root cause analysis and post-incident improvements.

People & Engineering Leadership

• Lead and grow cross-functional teams including SFCC, BE, Mobile App (Native/Flutter), BAU Team, QA, DevOps, and integration engineers.
• Build a high-performance engineering culture focused on accountability, quality, and continuous learning.
• Coach and mentor leaders and engineers, supporting career development and succession planning.
• Lead hiring, performance management, and capability development aligned with future-state architecture.

Third-Party Integrations Management

• Lead strategy and integration with:
• Loyalty, Marketing clouds, CDP
• Product reviews (Bazaarvoice), AR/VTO integrations
• Notification systems (Email/SMS/Push)
• Ensure compliance for regional regulations(UAE, KSA PDPL, GDPR).

Stakeholder & Vendor Management

• Partner closely with Product, UX, Marketing, Operations, Finance, and Commercial teams.
• Manage strategic vendor and partner relationships including Salesforce, system integrators, and technology providers.
• Own technology budgeting, forecasting, and vendor performance management.
• Manage relationships with Salesforce CSM, Account Executives, Architects, and TAMs.

Performance, Security & Compliance

• Define and maintain:
• Security posture (OWASP, PCI-DSS, KSA PDPL, GDPR)
• Load & performance testing strategies
• Cache strategies to achieve high HIT ratios
• API security (OAuth, access control, revocation)
• Lead P0 incident handling, root cause analysis, and post-mortems.

Data, Analytics & Optimization

• Enable data-driven decision-making through analytics platforms, dashboards, and observability tooling.
• Support measurement of conversion, performance, stability, and customer experience KPIs.
• Drive optimization initiatives based on insights from data, monitoring, and customer behavior.

Qualifications

Education/Certification and Continued Education

• Master's in computer science, or other Engineering

Years of Experience

• 10+ years in Commerce Technology leadership, with at least 5+ in SFCC Knowledge.

Skills

• Strong expertise in:
• SFCC SFRA & Headless (SCAPI, SLAS)
• SAP/S4 ERP and OMS integrations
• Hands‑on experience with:
• Integrations (REST, SOAP, GraphQL)
• Proven experience writing Technical Design Documents, performing code reviews, defining architecture.

Salesforce certifications: SFCC Architect, B2C Developer, B2C Architect, Service Cloud, Integration Architect

Experience with:

• MACH Alliance platforms
• PWA Kit / MRT

Additional Requirements

• Strong leadership and team-building abilities.
• Outstanding communication and stakeholder management skills.
• Ability to simplify complex technical concepts for non-technical audiences.
• High ownership mindset; thrives in fast-paced environments.
• Problem solver with excellent decision-making skills