Head of Data Centre Operations & Service Delivery

Abu Dhabi Commercial Bank; Dubai; On-site; AED 350,000 - 550,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefits Package

Flexible and Remote Working Options

Learning and Development Opportunities

Job summary

ADCB in the UAE seeks an ambitious professional to join Group Business Service to lead end-to-end Data Centre and IT Infrastructure operations, ensuring high availability and SLA compliance. You will work with stakeholders to drive service quality and risk management in a banking environment.

You will manage 24x7 operations, DR readiness, incident management and continuous improvement initiatives, guiding a team to deliver reliable services in a regulated financial setting.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems or related field.
• 10+ years in Data Centre Operations, IT Infrastructure, Service Delivery in banking or large enterprise.
• CDCS and ITIL Foundation; PM certification is a plus.
• Strong analytical and problem-solving abilities; excellent communication.

Responsibilities

• Manage end-to-end delivery of Data Centre and Infrastructure services with SLAs, KPIs and risk controls.
• Lead 24x7 Production and DR Data Centre operations, including NOC, EOD/BOD, and incident handling.
• Oversee physical DC operations, capacity planning, and security/audit compliance.
• Lead major incident management, root cause analysis and change governance.
• Motivate team and drive change initiatives aligned with Bank standards.

Skills

Data Centre Operations

IT Infrastructure

Service Delivery

Leadership

Stakeholder Management

Analytical Thinking

Communication Skills

Education

Bachelor's degree in Computer Science or Information Systems

Tools

CDCS

ITIL Foundation

Project Management Certification

Job description

ADCB in the UAE seeks an ambitious professional to join Group Business Service to lead end-to-end Data Centre and IT Infrastructure operations, ensuring high availability and SLA compliance. You will work with stakeholders to drive service quality and risk management in a banking environment.

You will manage 24x7 operations, DR readiness, incident management and continuous improvement initiatives, guiding a team to deliver reliable services in a regulated financial setting.