Head of Customer Experience

Foreground; Dubai; Vor Ort; AED 500.000 - 900.000; Vollzeit

Zusammenfassung

Foreground is partnering with a FinTech leader in Dubai to appoint a Head of Customer Experience who will shape the CX strategy and lead a team to deliver outstanding digital interactions.

The role focuses on elevating the end-to-end user journey across platforms, designing seamless customer experiences, and embedding a data-driven approach to CX improvement, on-site in Dubai.

Qualifikationen

• CX professional with strong digital experience, ideally from FinTech, e-commerce, or technology-led industries.

Aufgaben

• Elevate the end-to-end user journey across digital platforms.
• Design seamless customer interactions.
• Embed a data-driven approach to CX improvement.

Kenntnisse

Journey mapping

Customer analytics

User-centric mindset

Jobbeschreibung

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 11 October 2026

Job Description / Role:

Foreground is partnering with an innovative FinTech organisation in Dubai to appoint a Head of Customer Experience. The company is scaling rapidly and requires a leader to guide the CX strategy.

Key Responsibilities:

• Elevate the end-to-end user journey across digital platforms.
• Design seamless customer interactions.
• Enhance service models.
• Embed a data-driven approach to CX improvement.

Experience Required:

CX professional with strong digital experience, ideally from FinTech, e-commerce, or technology-led industries.

Skills Required:

• Journey mapping
• Customer analytics
• User-centric mindset

Employment / Job Type:

Full Time

About the Company:

A UAE recruitment consultancy focused on creative, marketing, design and digital talent. It partners with advertising agencies, brands and media businesses across the Gulf to place professionals in roles spanning art direction, copywriting, brand strategy, user experience and communications.

Company Industry:

FinTech

Department / Functional Area:

Customer Experience

Closing Date:

11 November 2026