Cabin Cleaning Supervisor

Velora; Abu Dhabi; On-site; AED 72,000 - 108,000; Full time

Job summary

Velora in Abu Dhabi, United Arab Emirates, seeks a Cabin Cleaning Supervisor to oversee aircraft cabin cleanliness and presentation across shifts. You will lead Team Leaders and cleaning teams, coordinate with airline partners, and ensure standards of safety and service are exceeded.

The role requires strong leadership, communication, and a solid safety mindset, with a willingness to work flexible hours including weekends and holidays to meet airline service requirements.

Qualifications

• Demonstrated leadership in high-paced operations.
• Strong attention to detail and service standards.
• Ability to make quick, informed decisions under pressure.
• Excellent communication with teams, management and partners.
• Strong safety mindset and regulatory compliance experience.
• Proactive problem solving in dynamic environments.

Responsibilities

• Lead and supervise multiple Team Leaders and their teams across shifts.
• Allocate resources (manpower, equipment, supplies) to meet flight turnaround times.
• Monitor cabin cleanliness, productivity metrics, and KPIs; drive improvements.
• Manage disruptions and coordinate prompt service recovery with stakeholders.
• Conduct audits to identify root causes and implement corrective actions.
• Serve as liaison with airline officials and internal teams to align priorities.
• Prepare shift reports detailing performance, resources and incidents.
• Ensure compliance with health, safety, chemical and waste guidelines.
• Provide guidance to Team Leaders to improve team dynamics and service delivery.

Skills

Leadership

Attention to detail

Decision making

Communication

Safety mindset

Problem solving

Education

Secondary education or equivalent

Job description

Key Accountabilities

Job Overview
As a Cabin Cleaning Supervisor, you will play a pivotal role in overseeing the cleanliness and presentation of aircraft cabins, ensuring that operational standards are surpassed and service efficiency is maintained across all shifts under your management. You will lead, mentor, and coordinate with Team Leaders and cleaning teams to deliver a spotless and comfortable environment for passengers, working closely with airline representatives and various internal departments to align on priority goals and timelines.

• Lead and supervise multiple Team Leaders and their teams, fostering a collaborative and motivated work environment focused on excellence and safety.
• Efficiently allocate resources including manpower, cleaning equipment, and supplies to meet specific flight turnaround schedules without compromising quality.
• Maintain rigorous monitoring of cabin cleanliness, productivity metrics, and key performance indicators, implementing immediate improvements when necessary to address service gaps.
• Take ownership of managing disruptions or setbacks, facilitating prompt service recovery while maintaining clear communication with stakeholders.
• Conduct regular audits and quality assessments to identify root causes of recurring issues and institute effective corrective measures to prevent future occurrences.
• Serve as the primary liaison with airline officials and other operational teams to synchronize activities and elevate matters requiring resolution.
• Prepare comprehensive shift reports detailing performance outcomes, resource consumption, incident logs, and any recommendations for process improvements.
• Ensure strict compliance with all health and safety regulations, security protocols, chemical usage guidelines, and environmental waste management standards.
• Provide continuous support and guidance to Team Leaders aimed at enhancing team dynamics, operational adherence, and overall service delivery efficiency.

Education & Experience

Essential Competencies

• Demonstrated leadership skills with the ability to inspire, develop, and manage diverse teams in a high-paced operational environment.
• Meticulous attention to detail combined with a strong commitment to upholding high service standards.
• Capacity for swift and decisive decision-making when managing time-sensitive operations under pressure.
• Exceptional communication skills to facilitate clear coordination among teams, management, and external partners.
• A strong safety mindset with proven adherence to regulatory compliance and fostering a culture of safety awareness.
• Effective problem-solving abilities with the resilience to address challenges swiftly and efficiently.

Qualifications and Experience

• Completion of secondary education or equivalent certification; qualifications in aviation, hospitality, facilities management, or operational disciplines are highly advantageous.
• Fluency in written and spoken English is essential, with additional language skills considered a plus to support diverse operational environments.
• A minimum of three years’ professional experience in aircraft cleaning, cabin maintenance, airport ground operations, or relevant fields.
• Previous supervisory or team leadership experience is required, demonstrating capability in managing personnel and operational workflows.
• Comprehensive understanding of aircraft cabin cleaning protocols, turnaround coordination, safety standards, and quality inspection procedures.
• Willingness and ability to work flexible hours, including shifts, weekends, public holidays, and demanding operational schedules to meet airline service requirements.