Cabin Appearance Operations Lead — Safety & Service

SmartRecruiters, Inc.; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Etihad Airways is seeking a Manager, Cabin Appearance to oversee and streamline operations ensuring timely service delivery and compliance with safety and quality standards from Abu Dhabi hub. You will direct daily operations, coordinate with stakeholders, and manage rosters and resources for cabin appearance activities.

The role requires a Diploma and 5–7 years in a relevant field, with strong leadership and operational coordination capabilities in a fast-paced aviation environment.

Qualifications

• Diploma (2 years or more) required.
• 5-7 years of work experience in relevant field.

Responsibilities

• Provide day to day direction and guidance to ensure consistent, safe, reliable delivery of operations and services.
• Manage recurrent and extraordinary operational issues to ensure timely service recovery and compliance with regulations and internal procedures.
• Create and monitor working shifts to ensure staff availability and proper allocation of resources.
• Conduct briefing and de-briefing sessions on assigned activities to identify and provide advice on areas of improvement.
• Create and publish operational instructions and reports to support best practices knowledge exchange and reduce risks.
• Coordinate and communicate effectively with relevant stakeholders to ensure on time and continuous operations.
• Monitor operations adherence to hygiene, quality, and overall standards to ensure continuous compliance with standards and regulations.
• Monitor and guide usage of equipment, machinery, and installations to assure adherence to safety principles.
• Assist in administration activities and operations tracking to provide periodic reporting on performed activities.
• Review and finalize relevant operational documents (e.g. HACCP) to prove compliance with regulations.
• Monitor conditions of equipment, machinery and installations to ensure proper maintenance.
• Coach, guide and provide informal/formal feedback to the staff to support skills development and service improvement.
• Guiding and Supporting outstations on queries raised regarding Cabin Appearance.
• Monitor and elevate OCRs and GSRs raised against Cabin Appearance functions and staff and raise it to the concerned stations/staff/stake holders for CAPA.
• Monitor and ensure that the OAL Cabin Appearance standards and equipment are maintained as per SLA.
• Review OAL and GHA invoicing process to ensure accurate and timely processing.
• Review and approve all purchase orders raised for Cabin Appearance function

Education

Diploma (2+ years)

Job description

Etihad Airways is seeking a Manager, Cabin Appearance to oversee and streamline operations ensuring timely service delivery and compliance with safety and quality standards from Abu Dhabi hub. You will direct daily operations, coordinate with stakeholders, and manage rosters and resources for cabin appearance activities.

The role requires a Diploma and 5–7 years in a relevant field, with strong leadership and operational coordination capabilities in a fast-paced aviation environment.