Head of AI-Driven Agentic Platforms & Engagement

Al-Futtaim; Dubai; On-site; AED 320,000 - 520,000; Full time

Job summary

Al-Futtaim seeks an experienced Head of Agentic Platforms to drive AI-powered customer engagement across voice, chat, social, and digital channels in Dubai. You will translate high-level designs into secure, scalable implementations and measure business impact with GTDP Architecture collaboration.

Responsibilities include leading lifecycle management of AI components, leveraging Azure-native microservices and data strategies, and ensuring compliance with security and data privacy standards.

Qualifications

• Proven track record managing multi-channel, AI-powered engagements.
• Azure OpenAI, Gen-AI agentic systems experience required.
• Experience designing scalable, resilient integrations via APIs.

Responsibilities

• Design multi-region, multi-channel engagement solutions powered by Genesys Cloud.
• Lead AI component lifecycle from PoC to production.
• Ensure secure coding, governance, and performance across Azure and GenAI frameworks.
• Collaborate with GTDP Architecture to select suitable technologies.

Skills

Azure OpenAI

Gen-AI/Agentic frameworks

API-led integrations

Stakeholder management

Education

Bachelor's degree in computer science or related field

Azure AI Engineer certification preferred

Tools

Azure OpenAI

GenAI platforms

Job description

Al-Futtaim seeks an experienced Head of Agentic Platforms to drive AI-powered customer engagement across voice, chat, social, and digital channels in Dubai. You will translate high-level designs into secure, scalable implementations and measure business impact with GTDP Architecture collaboration.

Responsibilities include leading lifecycle management of AI components, leveraging Azure-native microservices and data strategies, and ensuring compliance with security and data privacy standards.