Head Hostess - Ossiano - Atlantis The Palm - Dubai, UAE

Atlantis; Dubai; On-site; AED 66,960 - 89,280; Full time

Benefits offered by this job

Health insurance

Annual flights

Life insurance coverage

Exclusive dining discounts

Career development opportunities

Job summary

Atlantis is seeking an experienced Head Hostess for Ossiano, its renowned underwater restaurant in Dubai. The role requires a confident professional to manage reservations, ensure smooth guest flow, and uphold brand standards. Candidates should have at least 2 years of experience in fine dining and possess strong communication skills.

The position offers a competitive salary, health insurance, and career development opportunities. Join the award-winning team delivering unforgettable dining experiences surrounded by marine life.

Qualifications

• Minimum of 2 years' experience as a Head Hostess or Senior Hostess in fine dining.
• Strong interpersonal and communication skills, fluent in English.
• Polished personal presentation with exceptional attention to detail.

Responsibilities

• Welcome and greet guests warmly upon arrival.
• Manage reservations, seating charts, and guest waiting lists.
• Lead and train the hostess team to maintain exceptional service standards.

Skills

Front‑of‑House Management

Luxury Guest Relations

Reservation System Proficiency

Team Leadership and Training

Service Coordination

Complaint Handling and Guest Recovery

Tools

SevenRooms

OpenTable

Job description

Head Hostess - Ossiano - Atlantis The Palm - Dubai, UAE

Position Overview

Atlantis The Palm is seeking an experienced and elegant Head Hostess to join Ossiano, its world-renowned Michelin-starred underwater restaurant. This role calls for a confident and engaging hospitality professional who can create a memorable first impression for guests, manage reservations and seating arrangements seamlessly, and lead the front‑of‑house hosting team with grace and efficiency. You will be the face of Ossiano, ensuring a smooth guest flow and an elevated dining experience that reflects the prestige of Atlantis Dubai.

Job Details

• Country: UAE
• City: Dubai
• Industry: Hospitality
• Function: Front Office and Guest Relations
• Salary: 6000-8000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Welcome and greet guests warmly upon arrival, creating an inviting and sophisticated first impression.
• Manage restaurant reservations, seating charts, and guest waiting lists efficiently to ensure smooth service operations.
• Communicate guest preferences, VIP details, and special requests to the service and kitchen teams.
• Lead and train the hostess team, maintaining exceptional service standards and guest engagement.
• Maintain accurate records of reservations, cancellations, and no‑shows using the restaurant management system.
• Coordinate closely with managers and servers to optimize table turnover while preserving a seamless guest experience.
• Handle guest inquiries and feedback professionally, ensuring prompt resolution and satisfaction.
• Support event setups, private dining arrangements, and promotional initiatives as needed.
• Uphold Atlantis and Ossiano's brand standards in grooming, etiquette, and guest relations.

Ideal Profile

• Minimum of 2 years' experience as a Head Hostess or Senior Hostess in a fine‑dining or luxury hospitality environment.
• Strong interpersonal and communication skills, with fluency in English; additional languages are an advantage.
• Proficient in reservation systems such as SevenRooms or OpenTable.
• Polished personal presentation with exceptional attention to detail and professionalism.
• Calm under pressure, with the ability to multitask and coordinate large volumes of guest traffic smoothly.
• A natural team player who leads by example and fosters a positive, guest‑focused atmosphere.

Skills Set

• Front‑of‑House Management
• Luxury Guest Relations
• Reservation System Proficiency
• Team Leadership and Training
• Service Coordination
• Complaint Handling and Guest Recovery

Why Join Us

• Competitive, tax‑free salary and performance‑based incentives.
• Health insurance, annual flights, and life insurance coverage.
• Exclusive dining and accommodation discounts at all Kerzner International properties.
• Career development opportunities supported by world‑class training and mentorship.
• Be part of Ossiano's award‑winning team, delivering unforgettable experiences in Dubai's premier fine‑dining destination.

About the Company

Atlantis The Palm, part of Kerzner International, is one of Dubai's most iconic resorts‑home to record‑breaking attractions, Michelin‑starred dining, and exceptional service experiences. At Ossiano, guests dine surrounded by breathtaking marine life, creating one of the world's most immersive culinary settings. Join the Atlantis Dubai team and contribute to its legacy of innovation, luxury, and world‑class hospitality.