Guest Transportation Supervisor

Hilton; Ras Al Khaimah; On-site; AED 134,000 - 201,000; Full time

Job summary

Hilton is seeking an Assistant Transportation Manager to oversee daily transportation operations, guest transfers, and team member transportation at our Ras al-Khaimah property. You will supervise drivers, plan vehicle schedules, and ensure compliance with UAE regulations and hotel policies.

You will support budgeting, cost control, and continuous improvement initiatives while coordinating with front office, housekeeping, HR, and engineering to meet transportation requirements.

Responsibilities

• Assist in managing daily transportation operations, including guest transfers, airport pickups, hotel transfers, and Team Member transportation.
• Supervise, coordinate, and monitor drivers to ensure punctuality, professional conduct, and high service standards.
• Prepare driver duty rosters, vehicle schedules, and transportation plans based on operational requirements.
• Ensure all vehicles are clean, well-maintained, roadworthy, and available for scheduled duties.
• Coordinate vehicle servicing, inspections, repairs, registration, and insurance renewals with the relevant departments.
• Monitor fuel consumption, vehicle usage, mileage, and transportation-related expenses.
• Ensure drivers hold valid driving licenses and comply with UAE traffic laws, road safety requirements, and hotel procedures.
• Maintain accurate records of vehicle assignments, maintenance schedules, fuel usage, driver attendance, and incident reports.
• Handle transportation-related complaints, delays, and operational issues promptly and professionally.
• Conduct regular briefings with drivers on safety, service standards, defensive driving, and customer service.
• Report accidents, vehicle damage, traffic violations, and other incidents to the concerned management and coordinate necessary follow-up.
• Coordinate with Front Office, Housekeeping, Human Resources, Engineering, and other departments to meet transportation requirements.
• Support recruitment, onboarding, training, performance monitoring, and development of transportation team members.
• Ensure compliance with hotel policies, health and safety requirements, environmental initiatives, and applicable UAE regulations.
• Assist the Transportation Manager with budgeting, cost control, operational reporting, and continuous improvement initiatives.
• Perform other reasonable duties as assigned by the Transportation Manager or hotel management.

Job description

Hilton is seeking an Assistant Transportation Manager to oversee daily transportation operations, guest transfers, and team member transportation at our Ras al-Khaimah property. You will supervise drivers, plan vehicle schedules, and ensure compliance with UAE regulations and hotel policies.

You will support budgeting, cost control, and continuous improvement initiatives while coordinating with front office, housekeeping, HR, and engineering to meet transportation requirements.