Guest Services Server — Fast-Paced Dining

Southern Sun; Abu Dhabi; On-site; AED 36,000 - 60,000; Full time

Job summary

Southern Sun in Abu Dhabi is seeking an enthusiastic waiter/waitress to join our Food & Beverage team. You will deliver outstanding guest service, take and serve orders accurately, support front-of-house operations and contribute to a welcoming dining experience in a fast-paced environment.

Responsibilities include greeting guests, taking and relaying orders, serving in line with venue standards, and handling payments via POS.

Qualifications

• Experience in a restaurant, hotel or hospitality setting preferred.
• Excellent interpersonal and customer service skills; calm and professional under pressure.
• Good verbal communication skills in English; additional languages are an advantage.
• Organised, punctual and able to multitask during busy service periods.
• Familiarity with POS systems and basic IT skills desirable.
• Knowledge of food allergens and front-of-house procedures.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanor and present menus.
• Take food and beverage orders accurately, relay orders to the kitchen and bar, and ensure timely service.
• Serve food and beverages according to venue standards, including clearing and resetting tables between covers.
• Provide information on menu items, specials, dietary options and allergens; refer complex queries to senior staff when necessary.
• Process guest bills and payments accurately using the venue POS system and handle cash securely.
• Maintain a clean, organised service area and uphold hygiene, health and safety standards at all times.
• Assist with side duties such as polishing cutlery, folding napkins, restocking service stations and preparing covers.
• Work collaboratively with colleagues across front-of-house and kitchen teams to ensure seamless service.
• Respond promptly and courteously to guest enquiries, requests and complaints to ensure high levels of satisfaction.

Skills

Customer service

Interpersonal skills

Multitasking

Verbal communication

POS systems

English proficiency

Education

Hospitality-related qualifications or customer service training

Tools

POS system

Job description

Southern Sun in Abu Dhabi is seeking an enthusiastic waiter/waitress to join our Food & Beverage team. You will deliver outstanding guest service, take and serve orders accurately, support front-of-house operations and contribute to a welcoming dining experience in a fast-paced environment.

Responsibilities include greeting guests, taking and relaying orders, serving in line with venue standards, and handling payments via POS.