Guest Services Officer - Fitness

Accorhotel; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Accorhotel is seeking a customer-focused receptionist for the fitness center in Dubai. The role involves greeting guests, providing information on facilities, equipment, and class schedules, and guiding guests on fitness programs.

You will monitor safety and ensure cleanliness, while coordinating with housekeeping and maintenance teams to keep the facility welcoming and safe. Responsibilities include assisting with check-in, processing memberships or day passes, promoting personal training and

Qualifications

• Previous experience in a customer service role preferably in a fitness or hospitality setting.
• Basic knowledge of fitness equipment and wellness practices.
• Proficiency in using booking systems or guest management software.
• Ability to work flexible hours including early mornings evenings weekends and holidays.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and assist guests upon arrival at the fitness center offering a welcoming and helpful attitude.
• Provide information about the fitness center s facilities equipment services and class schedules.
• Monitor guest activity to ensure safety and proper use of fitness equipment.
• Assist guests with any fitness-related inquiries offering basic guidance on equipment usage and fitness programs.
• Maintain cleanliness and organization of the fitness center including equipment towels and locker rooms.
• Ensure that all fitness equipment is in working order reporting any maintenance issues promptly.
• Handle guest complaints or concerns professionally and ensure guest satisfaction.
• Monitor the overall environment to ensure it is safe clean and enjoyable for all guests.
• Promote fitness center services such as personal training classes and wellness programs to guests.
• Ensure the fitness center operates in compliance with health and safety regulations.
• Maintain stock of fitness-related products e g towels water supplements and replenish as needed.
• Assist in checking in guests and processing membership or day pass transactions when required.
• Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.
• Offer personalized recommendations or services based on guests fitness interests and needs.

Skills

Customer service

Communication skills

Booking systems

Guest management software

Flexibility

Tools

Booking systems / guest management software

Job description

Job Description

Key Responsibilities

• Greet and assist guests upon arrival at the fitness center offering a welcoming and helpful attitude
• Provide information about the fitness center s facilities equipment services and class schedules
• Monitor guest activity to ensure safety and proper use of fitness equipment
• Assist guests with any fitness-related inquiries offering basic guidance on equipment usage and fitness programs
• Maintain cleanliness and organization of the fitness center including equipment towels and locker rooms
• Ensure that all fitness equipment is in working order reporting any maintenance issues promptly
• Handle guest complaints or concerns professionally and ensure guest satisfaction
• Monitor the overall environment to ensure it is safe clean and enjoyable for all guests
• Promote fitness center services such as personal training classes and wellness programs to guests
• Ensure the fitness center operates in compliance with health and safety regulations
• Maintain stock of fitness-related products e g towels water supplements and replenish as needed
• Assist in checking in guests and processing membership or day pass transactions when required
• Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained
• Offer personalized recommendations or services based on guests fitness interests and needs

Qualifications

• Previous experience in a customer service role preferably in a fitness or hospitality setting
• Strong communication and interpersonal skills
• Basic knowledge of fitness equipment and wellness practices
• Ability to maintain a clean and organized fitness environment
• Ability to remain calm and professional in high-pressure situations
• Strong problem-solving skills with a guest-oriented mindset
• Fitness or wellness certification is a plus but not required
• Proficiency in using booking systems or guest management software
• Ability to work flexible hours including early mornings evenings weekends and holidays
• Previous experience in a customer service role, preferably in a fitness or hospitality setting.
• Strong communication and interpersonal skills.
• Basic knowledge of fitness equipment and wellness practices.
• Ability to maintain a clean and organized fitness environment.
• Ability to remain calm and professional in high-pressure situations.
• Strong problem-solving skills with a guest-oriented mindset.
• Fitness or wellness certification is a plus, but not required.
• Proficiency in using booking systems or guest management software.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.