Guest Services Officer - Fitness

Accor; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a guest services professional to support the fitness center, greet guests, provide facility information, and ensure a safe, clean environment.

Offer includes strong communication, a guest‑oriented mindset, and the ability to work flexible hours including mornings, evenings, weekends and holidays. Hospitality or wellness background preferred; training provided.

Qualifications

• Previous experience in a customer service role, preferably in a fitness or hospitality setting.
• Strong communication and interpersonal skills.
• Basic knowledge of fitness equipment and wellness practices.
• Ability to maintain a clean and organized fitness environment.
• Ability to remain calm and professional in high‑pressure situations.
• Strong problem‑solving skills with a guest‑oriented mindset.
• Fitness or wellness certification is a plus, but not required.
• Proficiency in using booking systems or guest management software.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.

Responsibilities

• Greet and assist guests upon arrival at the fitness center, offering a welcoming and helpful attitude.
• Provide information about the fitness center’s facilities, equipment, services, and class schedules.
• Monitor guest activity to ensure safety and proper use of fitness equipment.
• Assist guests with any fitness-related inquiries, offering basic guidance on equipment usage and fitness programs.
• Maintain cleanliness and organization of the fitness center, including equipment, towels, and locker rooms.
• Ensure that all fitness equipment is in working order, reporting any maintenance issues promptly.
• Handle guest complaints or concerns professionally and ensure guest satisfaction.
• Monitor the overall environment to ensure it is safe, clean, and enjoyable for all guests.
• Promote fitness center services such as personal training, classes, and wellness programs to guests.
• Ensure the fitness center operates in compliance with health and safety regulations.
• Maintain stock of fitness-related products (e.g., towels, water, supplements) and replenish as needed.
• Assist in checking in guests and processing membership or day pass transactions when required.
• Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.
• Offer personalized recommendations or services based on guests' fitness interests and needs.

Skills

Customer service

Communication

Problem solving

Flexibility

Tools

Booking systems

Job description

Job Description:

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing metropolis of Dubai.

With touches of Frencheleganceinterlacedthroughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

Key Responsibilities:

• Greet and assist guests upon arrival at the fitness center, offering a welcoming and helpful attitude.


• Provide information about the fitness center’s facilities, equipment, services, and class schedules.


• Monitor guest activity to ensure safety and proper use of fitness equipment.


• Assist guests with any fitness-related inquiries, offering basic guidance on equipment usage and fitness programs.


• Maintain cleanliness and organization of the fitness center, including equipment, towels, and locker rooms.


• Ensure that all fitness equipment is in working order, reporting any maintenance issues promptly.


• Handle guest complaints or concerns professionally and ensure guest satisfaction.


• Monitor the overall environment to ensure it is safe, clean, and enjoyable for all guests.


• Promote fitness center services such as personal training, classes, and wellness programs to guests.


• Ensure the fitness center operates in compliance with health and safety regulations.


• Maintain stock of fitness-related products (e.g., towels, water, supplements) and replenish as needed.


• Assist in checking in guests and processing membership or day pass transactions when required.


• Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.


• Offer personalized recommendations or services based on guests' fitness interests and needs.

Qualifications

• Previous experience in a customer service role, preferably in a fitness or hospitality setting.


• Strong communication and interpersonal skills.


• Basic knowledge of fitness equipment and wellness practices.


• Ability to maintain a clean and organized fitness environment.


• Ability to remain calm and professional in high‑pressure situations.


• Strong problem‑solving skills with a guest‑oriented mindset.


• Fitness or wellness certification is a plus, but not required.


• Proficiency in using booking systems or guest management software.


• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.

• Job-Category: Wellness & Recreation


• Job Type: Permanent


• Job Schedule: Full-Time