Guest Services Host – Telecommunications

Grand Hyatt Abu Dhabi Hotel & Residences; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Career development opportunities

Internal mobility across brands

Employee benefits

Job summary

Grand Hyatt Abu Dhabi Hotel & Residences is seeking a Guest Services Host - Telecommunications to be the face of the property, delivering exceptional guest experiences and coordinating communication needs across front-of-house operations.

You will welcome visitors, answer inquiries, support telecom teams, handle calls, and maintain a welcoming reception area. Arabic language skills are an advantage, and proficiency with MS Office and telephone systems is desirable.

Qualifications

• Previous experience in guest services or customer-facing roles.
• Strong communication with a friendly, professional demeanor.
• Ability to multitask in a fast-paced environment.
• Arabic language proficiency is an added advantage.
• Proficiency with MS Office and telephone systems.

Responsibilities

• Welcome and assist visitors, ensuring smooth check-in and a positive impression.
• Manage guest inquiries and provide information on services and processes.
• Coordinate with telecommunications teams to meet guest needs.
• Handle incoming calls and messages with professionalism.
• Maintain reception and guest areas, keeping them organized.
• Support administrative duties and customer service tasks as required.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Arabic language (advantage)

Tools

MS Office

Telephone systems

Job description

At Hyatt, care connects us. It all starts with people who care. We believe in the power of belonging – making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone’s role matters. Opportunities are yours to shape, and your individuality is celebrated.

The Role

As a Guest Services Host - Telecommunications, you will be the face of our organization—delivering exceptional customer experience to all visitors, clients, and partners. You will support front‑of‑house operations, coordinate communication needs, and ensure that every guest receives professional, warm, and efficient service.

Key Responsibilities

• Welcome and assist all visitors, ensuring smooth check‑in and delivering a positive first impression.
• Manage guest inquiries and provide accurate, helpful information regarding services and internal processes.
• Coordinate with telecommunications teams and internal support departments to meet visitor requirements.
• Handle incoming calls, messages, and communication requests with professionalism and courtesy.
• Maintain the reception and guest areas, ensuring they remain organized, presentable, and guest‑ready at all times.
• Support administrative duties and customer service tasks as required.

What We Offer

At Hyatt, we open doors. There’s a home for every stage of your career. With us, you’ll discover a career you didn’t know existed. We nurture curiosity and provide opportunities for professional training, development, and internal mobility across brands and geographies.

Qualifications

Who You Are

Previous experience in guest services, hospitality, or customer‑facing roles (preferred).

Strong communication skills with a friendly, professional demeanor.

Ability to multitask, solve problems, and work in a fast‑paced environment.

Arabic language proficiency is an added advantage.

Proficiency in MS Office and telephone systems.