Guest Services Captain

St. Regis; Dubai; On-site; AED 30,000 - 42,000; Full time

Job summary

St. Regis Dubai is seeking a team-oriented hospitality professional to ensure seamless service across the dining operation.

You will support management with hiring, training, scheduling, and coaching while maintaining the highest standards of cleanliness and safety. Responsibilities include supervising dining room flow, seating guests, coordinating with service staff, handling maintenance requests, and reporting incidents to management.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year related hospitality experience preferred.
• No supervisory experience required or noted.

Responsibilities

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
• Maintain cleanliness of work areas and ensure safety and security policies are followed.
• Monitor dining room for seating availability, service quality and guest well-being.
• Submit maintenance work orders and coordinate urgent repairs with the appropriate department.
• Report incidents to management and loss prevention as they occur, documenting pertinent details.

Education

High school diploma or G.E.D.

Job description

St. Regis Dubai is seeking a team-oriented hospitality professional to ensure seamless service across the dining operation.

You will support management with hiring, training, scheduling, and coaching while maintaining the highest standards of cleanliness and safety. Responsibilities include supervising dining room flow, seating guests, coordinating with service staff, handling maintenance requests, and reporting incidents to management.