Guest Services Agent – Whatever, Whenever

W Hotels; Abu Dhabi; On-site; AED 42,000 - 64,000; Full time

Job summary

W Hotels on Yas Island in Abu Dhabi is seeking a friendly Guest Services Associate to answer guest inquiries, log requests, and coordinate with hotel departments to resolve issues.

In this non-management, full-time role, you will operate the front desk communications, assist guests with room features and local attractions, and maintain high standards of service and appearance. The position requires clear communication and a courteous demeanor across telephone, email, chat, and mobile channels.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Answer, record, and process guest requests via telephone, email, chat, and mobile devices.
• Operate telephone switchboard and handle wake-up calls and call routing.
• Log guest requests or issues into the computer and coordinate with relevant departments (e.g., Bellperson, Housekeeping).
• Provide information about room features, amenities, and local areas of interest.
• Assist guests with internet access and guestroom entertainment.
• Follow all policies and maintain professional appearance and confidentiality of information.
• Welcome and acknowledge guests according to standards; anticipate and address service needs.
• Speak clearly and professionally on calls and maintain proper etiquette.

Skills

Customer service

Communication skills

Education

High school diploma or GED equivalent

Job description

W Hotels on Yas Island in Abu Dhabi is seeking a friendly Guest Services Associate to answer guest inquiries, log requests, and coordinate with hotel departments to resolve issues.

In this non-management, full-time role, you will operate the front desk communications, assist guests with room features and local attractions, and maintain high standards of service and appearance. The position requires clear communication and a courteous demeanor across telephone, email, chat, and mobile channels.