Agent-At Your Service Whatever Whenever Agent

W Hotels; Abu Dhabi; Presencial; AED 42.000 - 64.000; Jornada completa

Descripción de la vacante

W Hotels on Yas Island in Abu Dhabi is seeking a friendly Guest Services Associate to answer guest inquiries, log requests, and coordinate with hotel departments to resolve issues.

In this non-management, full-time role, you will operate the front desk communications, assist guests with room features and local attractions, and maintain high standards of service and appearance. The position requires clear communication and a courteous demeanor across telephone, email, chat, and mobile channels.

Formación

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsabilidades

• Answer, record, and process guest requests via telephone, email, chat, and mobile devices.
• Operate telephone switchboard and handle wake-up calls and call routing.
• Log guest requests or issues into the computer and coordinate with relevant departments (e.g., Bellperson, Housekeeping).
• Provide information about room features, amenities, and local areas of interest.
• Assist guests with internet access and guestroom entertainment.
• Follow all policies and maintain professional appearance and confidentiality of information.
• Welcome and acknowledge guests according to standards; anticipate and address service needs.
• Speak clearly and professionally on calls and maintain proper etiquette.

Conocimientos

Customer service

Communication skills

Educación

High school diploma or GED equivalent

Descripción del empleo

Job Description

Job Number 26145345

Job Category Rooms & Guest Services Operations

Location Yas Island, Abu dhabi 131808, United Arab EmiratesVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.