Guest Service Officer at Conrad Dubai

Hilton; Dubai; On-site; AED 67,000 - 89,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Conrad Dubai, part of Hilton, seeks a Guest Service Officer to warmly welcome guests, handle check-in/out with precision, and anticipate individual needs for a memorable stay.

You’ll use knowledge of rooms, dining and local attractions to personalise each guest’s experience, while maintaining guest privacy and delivering attentive service at every touchpoint.

Qualifications

• Hospitality or guest-services mindset preferred.
• Excellent communication and warmth in interactions.
• Ability to anticipate guest needs and personalise service.

Responsibilities

• Create an exceptional arrival: welcome guests with warmth, complete check-in accurately, and arrange luggage assistance.
• Deliver a gracious farewell: review charges, process payments, and ensure a positive departure.
• Share thoughtful recommendations: use knowledge of facilities, rooms, dining and local attractions to tailor stays.
• Enhance the guest experience: suggest room upgrades and hotel services that align with preferences and revenue opportunities.
• Anticipate and respond with care: promptly address requests, handle concerns with empathy, coordinate with departments.

Job description

Job Identification: 227254

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Officer at Conrad Dubai , you’ll welcome guests with warmth and poise, provide attentive check-in and check-out service, and anticipate the thoughtful details that make each stay feel personal. You’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day as a Guest Service Officer at Conrad Dubai :

• Create an exceptional arrival: Welcome guests with warmth and poise, complete check-in accurately, and coordinate luggage assistance for a thoughtful first impression.

• Deliver a gracious farewell: Review charges, process payments accurately and discreetly, and ensure each departure leaves a lasting positive impression.

• Share thoughtful recommendations: Use your knowledge of hotel facilities, room categories, dining experiences, and local attractions to personalise each guest’s stay.

• Enhance the guest experience: Recommend room upgrades and hotel services that suit guest preferences while supporting revenue opportunities.

• Anticipate and respond with care: Attend to requests promptly, handle concerns with empathy, and coordinate with other departments to deliver attentive service.

• Care for every detail: Maintain accurate guest records, communicate messages promptly, and protect guest privacy throughout every interaction.

What It Takes to Make the Stay

At Hilton, our core values are the driving force behind our success and shape the qualities we look for in every team member. As part of the award-winning Conrad Dubai team , you’ll bring these values to life through thoughtful service, attention to detail, and memorable experiences that define luxury hospitality.

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay-we’re a great place to work.