Guest Service Executive

Palazzo Versace Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Palazzo Versace Dubai is seeking a Guest Service Executive to deliver exceptional guest service in our luxury hotel gift shop. You will assist with retail sales, help guests select products, and ensure smooth day-to-day operations aligned with our 5-star standards.

Responsibilities include greeting guests, processing sales, stock management, handling inquiries, and promoting products to maximize sales, while maintaining a premium service experience.

Qualifications

• Experience in retail sales or hospitality/hotel.
• Excellent communication and customer service.
• Sales-driven and well-presented.
• Flexible shifts, including weekends and public holidays.
• Basic computer and POS knowledge.

Responsibilities

• Greet and assist guests in a warm, professional and personalized manner.
• Assist guests with product selection and provide informed recommendations.
• Process sales transactions accurately (cash/card) following procedures.
• Keep the outlet clean, organized and attractive to luxury standards.
• Monitor stock levels, replenish products and ensure proper display and pricing.
• Receive and check deliveries, assist with stock control and report discrepancies.
• Handle guest inquiries and escalate issues as needed.
• Promote products and maximize sales opportunities with a service-focused approach.

Skills

Guest service excellence

Customer service

Retail/hospitality experience

Communication skills

Cash handling & POS

Tools

POS system

Job description

Job Summary

We are seeking a service-oriented and enthusiastic Guest Service Executive to join our luxury hotel team. The successful candidate will be responsible for delivering exceptional guest service, assisting with retail sales, and ensuring the smooth day-to-day operation of the hotel gift shop in line with the hotel's luxury standards.

Key Responsibilities:

1. Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times.

2. Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences.

3. Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures.

4. Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel.

5. Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented.

6. Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages.

7. Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required.

8. Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.

Requirements:

• Previous experience in retail sales or hospitality/hotel

• Strong communication and customer service skills

• Sales-driven, proactive, and well-presented

• Ability to work flexible shifts, including weekends and public holidays

• Basic computer and POS system knowledge