Guest Service Associate - Front Desk

Rosewood Hotels and Resorts; Abu Dhabi; On-site; AED 67,000 - 89,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Complimentary room nights

Learning & development

Global career opportunities

Parental leave

Job summary

Rosewood Hotels and Resorts in Abu Dhabi is seeking a Front Desk Agent to be the welcoming face of the hotel, ensuring smooth check-in and check-out, personalized service, and seamless guest interactions. You will manage reservations, guest accounts, inquiries, and problem resolution with grace, while supporting Front Office operations to achieve service and operational goals.

The role emphasizes attention to detail, speed, accuracy, confidentiality, and the ability to communicate fluently in

Qualifications

• You bring experience as a Front Desk Agent or similar guest-facing role.
• Strong attention to detail and the ability to work with speed and accuracy.
• Confident using property management systems and inputting information quickly.
• Fluent in English; additional languages are a plus.

Responsibilities

• Welcome guests and ensure smooth check-in/check-out with professionalism.
• Manage reservations, guest accounts, inquiries, and problem resolution.
• Communicate guest information and VIP details to relevant departments.
• Support Front Office operations to achieve service and operational goals.

Skills

Attention to detail

Judgment under pressure

PMS proficiency

English fluency

Job description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact As a pioneering collective with a common purpose we curate extraordinary moments and honor the soul of every place along our journey At Rosewood Hotel Group we answer The Calling Together we Make the Place

THE TEAM

You will be part of our Front Office team an energetic guest-focused group committed to creating seamless arrivals departures and memorable interactions throughout the guest journey You will report directly to the Front Office Supervisor and collaborate closely with Concierge Housekeeping Guest Relations and Bell Services to ensure a consistent and exceptional level of hospitality

YOUR ROLE

As a Front Desk Agent you will be the welcoming face of the hotel and a key ambassador of Rosewood s service philosophy You will ensure every guest experience is smooth personalized and memorable from check-in to check-out By managing reservation accuracy guest accounts inquiries and problem resolution with grace and professionalism you will play a central role in elevating the overall guest journey and supporting the Front Office operation in achieving its service and operational goals

HOW YOU LL MAKE THE PLACE

• Deliver warm efficient guest check-ins and check-outs while following all service standards
• Anticipate guest needs respond promptly to inquiries and maintain positive guest relations at all times
• Resolve guest complaints professionally and effectively ensuring complete guest satisfaction
• Maintain accurate guest accounts process payments and adhere to all cashiering procedures
• Communicate guest information special requests and VIP details to relevant departments
• Manage room assignments reservation updates and daily status reports with accuracy and attention to detail

OUR BENEFITS

• medical coverage
• paid time off
• complimentary room nights
• learning and development opportunities
• global career opportunities
• industry-leading paid parental leave supporting eligible associates across all paths to parenthood

OUR COMMITMENT TO YOU

At Rosewood Hotel Group your voice is heard and valued We re a community that encourages associates to be themselves not fit into a fixed culture and this philosophy shines through in our commitments to reflect and honor the history culture and geography of our destinations We re not only committed to building and nurturing genuine long-lasting relationships but to transforming them and our Diversity Equity and Inclusion DEI strategy helps put these principles into practice

You bring previous experience as a Front Desk Agent or in a similar guest-facing role. You have strong attention to detail and the ability to work with speed, accuracy, and good judgment especially under pressure. You are confident using property management systems and comfortable accessing and inputting information quickly. You excel in communication, with the ability to speak, read, and write English fluently; additional languages are a plus. You work well both independently and as part of a cohesive team, always upholding confidentiality and professionalism. You are adaptable, organized, and able to remain calm while delivering exceptional service to guests from around the world.