Guest Service Agent

AL WATHBA PROPERTIES LIMITED; Dubai; In loco; AED 61.000 - 84.000; Tempo pieno

Descrizione del lavoro

AL WATHBA PROPERTIES LIMITED is seeking a guest services professional for Anantara The Palm Dubai Resort to deliver warm, personalized hospitality and seamless front-office experiences. The role emphasizes anticipating guest needs, maintaining knowledge of resort facilities, and coordinating with concierge and transportation teams to ensure smooth stays for VIP guests and families alike.

You will participate in daily briefings, uphold safety standards, and maintain accurate handovers between

Mansioni

• Anticipate and respond to guest needs, requests, and inquiries in a professional and attentive manner.
• Maintain excellent knowledge of resort facilities, services, outlets, promotions, and other Anantara properties.
• Deliver exceptional guest service and ensure all guest concerns and feedback are handled promptly and effectively.
• Take ownership of guest experiences and proactively provide solutions to exceed expectations.
• Ensure all financial transactions and operational procedures are handled according to resort standards and policies.
• Maintain accurate communication and handovers between shifts and departments.
• Coordinate with Concierge, transportation teams, and other departments to ensure seamless guest services.
• Recognize repeat guests and VIPs and ensure personalized service is provided.
• Keep Front Office Manager informed of guest feedback, incidents, and operational matters.
• Attend daily briefings, training sessions, and resort events to enhance professional skills.
• Develop positive working relationships with all departments and external partners.
• Maintain professional grooming, conduct, and service standards at all times.
• Follow all resort policies, procedures, and local regulations related to safety, security, and compliance.
• Act as a team player, support colleagues, and adapt positively to new procedures and initiatives.

Descrizione del lavoro

Job Location: Anantara The Palm Dubai Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

KEY DUTIES AND RESPONSIBILITIES

• Anticipate and respond to guest needs, requests, and inquiries in a professional and attentive manner.
• Maintain excellent knowledge of resort facilities, services, outlets, promotions, and other Anantara properties.
• Deliver exceptional guest service and ensure all guest concerns and feedback are handled promptly and effectively.
• Take ownership of guest experiences and proactively provide solutions to exceed expectations.
• Ensure all financial transactions and operational procedures are handled according to resort standards and policies.
• Maintain accurate communication and handovers between shifts and departments.
• Coordinate with Concierge, transportation teams, and other departments to ensure seamless guest services.
• Recognize repeat guests and VIPs and ensure personalized service is provided.
• Keep Front Office Manager informed of guest feedback, incidents, and operational matters.
• Attend daily briefings, training sessions, and resort events to enhance professional skills.
• Develop positive working relationships with all departments and external partners.
• Maintain professional grooming, conduct, and service standards at all times.
• Follow all resort policies, procedures, and local regulations related to safety, security, and compliance.
• Act as a team player, support colleagues, and adapt positively to new procedures and initiatives.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

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