Guest Reservations & Revenue Specialist

Ennismore; United Arab Emirates; Vor Ort; AED 45.000 - 78.000; Vollzeit

Zusammenfassung

Rixos in the United Arab Emirates is seeking a Reservations Agent to handle individual and group booking inquiries and provide accurate information on room rates, availability, and hotel services.

The role focuses on delivering exceptional guest service while maximizing occupancy and revenue through effective sales and upselling techniques. Flexibility to work rotating shifts, weekends, and holidays is required.

Qualifikationen

• 1–2 years’ experience in a similar role, preferably in hospitality.
• Fluency in Russian is required.
• Strong communication, customer service, and sales skills.

Aufgaben

• Process reservation requests, amendments, cancellations, deposits, rooming lists, and group blocks accurately.
• Identify guest requirements and recommend suitable room types, packages, and dates.
• Apply upselling techniques to maximize room revenue and occupancy.
• Explain rates, promotions, guarantee terms, and cancellation policies clearly.
• Record special requests, billing instructions, and guest preferences accurately.
• Monitor room inventory, availability, rates, and occupancy throughout the day.
• Maintain organized and up-to-date reservation records and correspondence.
• Coordinate with Front Office, Sales, Finance, and other departments.
• Handle guest information with professionalism, integrity, and confidentiality.
• Support hotel events, task-force assignments, new openings, and other operational requirements.

Kenntnisse

Customer service

Sales skills

Communication skills

Jobbeschreibung

Rixos in the United Arab Emirates is seeking a Reservations Agent to handle individual and group booking inquiries and provide accurate information on room rates, availability, and hotel services.

The role focuses on delivering exceptional guest service while maximizing occupancy and revenue through effective sales and upselling techniques. Flexibility to work rotating shifts, weekends, and holidays is required.