Guest Relations Supervisor - Hilton Abu Dhabi Yas UAE National

TALENTMATE; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Hilton Abu Dhabi is seeking a Guest Relations Supervisor to ensure a warm welcome, personalized attention, and professional service throughout guests’ stay. You will oversee daily guest relations activities, manage VIP arrangements, respond to guest needs, and collaborate with Front Office and other departments for a seamless guest experience.

The role requires strong communication, English proficiency, customer service excellence, and the ability to handle guest complaints professionally, work

Qualifications

• Experience in guest relations, front office or similar hospitality role.
• Strong English communication, both written and spoken.
• Customer service mindset with problem-solving skills.
• Ability to handle guest complaints professionally.
• Good organizational and time-management abilities.
• Knowledge of hotel operations and service standards.

Responsibilities

• Oversee daily guest relations activities to ensure a warm welcome.
• Coordinate VIP arrangements and respond to guest needs promptly.
• Collaborate with Front Office and other departments for a smooth experience.
• Support Front Office operations and maintain accurate guest information.
• Uphold Hilton service standards consistently.

Skills

Guest Relations experience

Front Office exposure

English communication

Customer service

Problem solving

Guest complaints handling

Organizational skills

Time management

Hotel operations knowledge

Teamwork

Job description

Job Description

As a Guest Relations Supervisor, you will ensure that all guests receive a warm welcome, personalized attention, and professional service throughout their stay. You will oversee daily guest relations activities, manage VIP arrangements, respond to guest needs, and work closely with other departments to ensure a smooth guest experience. You will also support Front Office operations, maintain accurate guest information, and ensure that Hilton service standards are consistently followed.

Qualifications and Skills

• Previous experience in Guest Relations, Front Office, or a similar hospitality role.
• Good communication and interpersonal skills.
• Good command of English, both written and spoken.
• Strong customer service and problem-solving skills.
• Ability to handle guest complaints professionally.
• Good organizational and time management skills.
• Ability to work under pressure and manage multiple tasks.
• Knowledge of hotel operations and guest service standards.
• Familiarity with ONQ, Synergy, and Hilton Honors is an advantage.
• Ability to work independently and as part of a team.
• Positive attitude, professional appearance, and attention to detail.
• Flexibility to work different shifts, weekends, and public holidays.

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests— we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Job Details

Role Level: Associate Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: http://stories.hilton.com Job Function: Hospitality & Guest Services Company Industry/
Sector: Hospitality