Guest Relations Supervisor

Accor; Ras Al Khaimah; On-site; AED 112,000 - 167,000; Full time

Benefits offered by this job

Duty meals

Vacation tickets

Medical insurance

Job summary

Accor is seeking a Guest Relations Supervisor for Rixos Bab Al Bahr in Ras Al Khaimah. You will lead the Guest Relations team, oversee daily operations, and ensure personalized, memorable experiences for all guests.

You will manage VIP arrivals, coordinate with Front Office, Housekeeping and F&B, mentor agents, and uphold the Rixos brand identity while maintaining high service standards in a luxury resort setting.

Qualifications

• Previous supervisory experience in guest relations or front office.
• Experience in luxury hotels or resorts.
• Fluency in English; Russian language skills preferred.

Responsibilities

• Supervise and support the Guest Relations team to ensure high service standards.
• Handle VIP arrivals, departures and special requests for memorable experiences.
• Monitor guest satisfaction and address inquiries or complaints promptly.
• Coordinate with Front Office, Housekeeping, F&B and other departments for seamless guest experiences.
• Coach and mentor Guest Relations Agents to maintain service excellence.
• Maintain knowledge of hotel facilities, services, promotions and local attractions.
• Implement guest recognition programs and loyalty initiatives.
• Oversee guest communication including pre-arrivals and post-departure follow-ups.

Skills

Leadership

Team management

Interpersonal skills

Guest service

Communication

Organizational skills

Attention to detail

Flexibility

Job description

Job Location:

Ras Al Khaimah, United Arab Emirates

Work Mode:

On-site

Date Posted:

16 October 2026

Job Reference/ID:

33d092bf-da0f-48c0-86d2-6ba2ec73b2bb

Job Description / Role:

As a Guest Relations Supervisor at Rixos Bab Al Bahr, part of the All-Inclusive Collection, you will lead the Guest Relations team in delivering exceptional, personalized experiences for all guests. You will oversee daily operations, mentor team members, and ensure that every interaction reflects the bold, playful, and stylish identity of the Rixos brand.

Key Responsibilities:

• Supervise and support the Guest Relations team, ensuring seamless service and high standards of guest care.
• Handle VIP and high-profile guest arrivals, departures, and special requests, ensuring a memorable experience.
• Monitor guest satisfaction and proactively address inquiries, concerns, or complaints to ensure prompt resolution.
• Coordinate with Front office, Housekeeping, F&B, and other departments to provide personalized and seamless guest experiences.
• Assist in training, coaching, and mentoring Guest Relations Agents to maintain service excellence and professional growth.
• Maintain detailed knowledge of hotel facilities, services, promotions, and local attractions to provide accurate guidance to guests.
• Implement and maintain guest recognition programs, loyalty initiatives, and special occasion services.
• Oversee guest communication, including pre-arrival requests, welcome letters, and post-departure follow-ups.
• Support scheduling and workflow planning for the Guest Relations team to ensure adequate coverage during peak periods.
• Ensure compliance with health, safety, and hygiene standards in all guest interactions.
• Maintain accurate records of guest preferences, feedback, and incidents, reporting to management as required.
• Uphold professional appearance, grooming standards, and the Rixos brand’s service philosophy at all times.

Experience Required:

Previous experience in guest relations, concierge, or front office roles, with supervisory experience preferred, in luxury hotels or resorts.

Skills Required:

• Strong leadership, team management, and interpersonal skills
• Exceptional guest service orientation with problem-solving and conflict resolution abilities
• Excellent communication skills and the ability to anticipate guest needs
• Knowledge of hotel operations, facilities, and local attractions
• Professional appearance, confident demeanor, and alignment with the Rixos brand identity
• Strong organizational, multitasking, and attention-to-detail skills
• Ability to work flexible hours, including weekends and holidays, as required

Languages:

Fluency in English; additional foreign language (Russian) preferred.

Employment / Job Type:

Full Time

Benefits:

Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks, Vacation tickets /benefits provided by the hotel, Medical Insurance Provided

Nationality:

Any Nationality

About the Company:

French headquartered hospitality group and one of the largest hotel operators worldwide, with brands including Raffles, Fairmont, Sofitel, Pullman, Movenpick, Novotel, Mercure, and Ibis. Accor has a strong Gulf footprint across the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman, spanning city hotels, beach resorts, and serviced apartment properties.

Company Industry:

Hospitality

Department / Functional Area:

Guest Relations / Front Office

Closing Date:

Not mentioned (apply as soon as possible)