Guest Relations Supervisor

Swiss Connect Solutions; Dubai; On-site; AED 30,000 - 36,000; Full time

Benefits offered by this job

Accommodation provided (Single Room)

Transportation

Employment visa

Medical insurance

Meals

Job summary

The Palm, Dubai-based resort is seeking a Guest Relations Supervisor to oversee daily guest interactions and lead the guest relations team to deliver exceptional service. You will ensure brand standards are met and guests receive warm, personalized attention throughout their stay.

Ideal candidates bring leadership, strong English communication, and a passion for hospitality, with flexibility to work shifts and holidays. UAE hospitality experience is preferred.

Qualifications

• Previous experience in guest relations or front office in a hotel or resort.
• Supervisory experience preferred.
• Excellent English communication and interpersonal skills.
• Knowledge of additional languages is an advantage.

Responsibilities

• Supervise and support the Guest Relations team to ensure smooth daily operations and consistently high service standards.
• Welcome VIPs, repeat guests, and other guests, ensuring a personalized and memorable arrival experience.
• Oversee guest enquiries, requests, complaints, and feedback, ensuring timely and effective resolution.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to meet guest needs.
• Monitor guest satisfaction and proactively identify opportunities to enhance the overall guest experience.
• Respond to telephone calls, emails, and guest requests promptly and direct enquiries to the appropriate departments.

Skills

Leadership

Communication

Guest service

Multitasking

Shift flexibility

Tools

PMS software

Job description

Guest Relations Supervisor

Location: The Palm, Dubai, UAE
Industry: International Branded Resort
Basic Salary: AED 3,000 per month

Position Overview

We are seeking a professional, service-oriented, and well-presented Guest Relations Supervisor to join an international branded resort on The Palm, Dubai. The successful candidate will oversee daily guest relations operations, supervise the guest relations team, and ensure exceptional guest experiences in line with the resort's brand standards.

The ideal candidate will demonstrate strong leadership, excellent communication skills, and a genuine passion for hospitality, ensuring that every guest receives a warm welcome, personalized attention, and prompt assistance throughout their stay.

Key Responsibilities

• Supervise and support the Guest Relations team to ensure smooth daily operations and consistently high service standards.
• Welcome VIPs, repeat guests, and other guests, ensuring a personalized and memorable arrival experience.
• Oversee guest enquiries, requests, complaints, and feedback, ensuring timely and effective resolution.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to meet guest needs.
• Monitor guest satisfaction and proactively identify opportunities to enhance the overall guest experience.
• Ensure all guest interactions reflect the resort's brand standards, service procedures, and hospitality values.
• Assist with VIP arrivals, special occasions, room preferences, and personalized guest arrangements.
• Handle escalated guest concerns professionally, using sound judgment and problem-solving skills.
• Maintain accurate guest profiles, service records, feedback reports, and shift handover notes.
• Conduct team briefings, allocate daily duties, and support the training and development of Guest Relations Agents.
• Monitor team performance, grooming standards, punctuality, and professional conduct.
• Respond to telephone calls, emails, and guest requests promptly and direct enquiries to the appropriate departments.
• Support the management team in implementing service improvements and maintaining operational efficiency.

Requirements

• Previous experience in guest relations, front office, or a similar hospitality role within a hotel or resort.
• Previous supervisory experience is preferred.
• Excellent English communication and interpersonal skills.
• Knowledge of German, Spanish, Chinese, or French is an advantage.
• Strong leadership, organizational, and problem-solving abilities.
• Excellent customer service skills with the ability to handle guest complaints tactfully.
• Professional appearance, positive attitude, and a guest-focused approach.
• Ability to work under pressure, multitask, and maintain high service standards in a fast-paced environment.
• Flexible to work shifts, weekends, and public holidays as required.
• Familiarity with hotel property management systems (PMS) is an advantage.

Employment Package

• Basic Salary: AED 3,000 per month
• Accommodation provided (Single Room)
• Transportation
• Employment visa
• Medical insurance
• Meals