Guest Relations Officer

Supreme Holdings Limited; Dubai; On-site; AED 78,000 - 100,000; Full time

Job summary

Anantara Downtown Dubai is seeking a Guest Relations Officer to ensure guests enjoy a positive and memorable experience. You will be a key representative, anticipating needs, handling inquiries, and following up to ensure satisfaction.

Requirements include a college degree in hotel management or related field, experience in Front Office or Guest Services, and excellent English communication. Arabic/Russian/Mandarin speakers are preferred.

Qualifications

• College degree in hotel management or related field is required.
• Experience in Front Office or Guest Services is preferred.
• Excellent communication skills with guests and colleagues.
• Proficiency in English, both written and spoken.
• Arabic/Russian/Mandarin language skills preferred.

Responsibilities

• Ensure guests have a positive and memorable experience.
• Anticipate guest needs and handle inquiries promptly and tactfully.
• Address guest satisfaction issues and follow up in a timely manner.

Skills

Excellent communication skills

Proficient in English

Arabic language

Russian language

Mandarin language

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Job Location: Anantara Downtown Dubai

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken. Arabic/Russian/Mandarin speakers are preferred.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.