Bellman

Anantara Group; United Arab Emirates; On-site; AED 45,000 - 73,000; Full time

Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort is seeking a Customer-Facing Bell Desk/Guest Service Associate. You will anticipate guest needs, handle inquiries, and support smooth day-to-day operations at the bell desk, ensuring a warm welcome and efficient luggage handling.

The role requires good English, a professional appearance, and flexibility to work shifts, including weekends and holidays in a luxury hotel environment.

Qualifications

• Experience in a 5-star hospitality environment is preferred.
• Excellent communication and interpersonal skills.
• Friendly, courteous, and professional appearance.
• Physically fit and able to lift and carry heavy luggage.
• Good English communication skills; additional languages are a plus.

Responsibilities

• Anticipate guest needs and handle inquiries.
• Participate in day-to-day bell service desk operations.
• Know hotel products and services including outlets, spa, and facilities.
• Keep lobby area clean and tidy at all times.
• Greet and assist guests warmly and manage luggage storage.
• Coordinate message delivery to guest rooms and assist guests needing special attention.
• Support transportation arrangements for guests (taxi, private vehicles, etc.).
• Assist other hotel areas as required.

Skills

Guest service

Communication

Teamwork

Hospitality

Luggage handling

Education

High school diploma or equivalent

Job description

Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Responsibilities

• To anticipate all guest needs and handle all guest inquiries
• To participate in the effective day to day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To ensure lobby area is clean and tidy at all times.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage, and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• Complete all other shift duties as outlined on shift checklist.
• To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.
• Assist all other areas of the hotel when required.

Qualifications

• Previous experience in a 5 star hospitality.
• Good communication and interpersonal skills.
• Friendly, courteous, and professional appearance.
• Physically fit and able to lift and carry heavy luggage safely.
• Good English communication skills (additional languages are an advantage).
• Ability to work flexible shifts, including weekends and holidays.
• Strong customer service orientation with a positive attitude.
• Ability to work well as part of a team and follow hotel standards and procedures.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people. Explore more at: Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career.