Guest Relations Manager — Luxury VIP Experience Lead

IHG Hotels & Resorts; Dubai; On-site; AED 223,000 - 446,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Job summary

InterContinental Dubai Marina Hotel & Residences, part of the IHG family, seeks a Guest Relations Manager to lead a guest-centric team in a luxury setting. You will champion personalized service, anticipate VIP needs, and ensure seamless experiences across all hotel departments.

Ideal candidates hold at least 3 years in Front Office or Guest Relations within five-star environments, with supervisory experience and strong English communication skills.

Qualifications

• Minimum 3 years of Front Office or Guest Relations experience in luxury or five-star hotels.
• Previous supervisory or managerial experience.
• Strong interpersonal and communication skills; ability to connect with guests from diverse backgrounds.
• Fluent in English; additional languages are assets.
• Familiarity with hotel management systems (Opera) preferred.

Responsibilities

• Champion a genuine guest-first culture across all departments; inspire colleagues to deliver personalized experiences.
• Anticipate VIPs and special occasions; prepare and act on guest preferences and requests.
• Capture and share guest details to enable seamless, personalized service across departments.
• Monitor guest feedback and satisfaction trends to continuously improve service quality.
• Own and resolve guest concerns with empathy to turn challenges into positive impressions.
• Identify opportunities to enrich the guest experience with thoughtful touches and surprises.
• Build strong partnerships across hotel departments to deliver a seamless guest journey.

Skills

Front Office experience

Guest relations

Leadership

Fluent English

Tools

Opera

Job description

InterContinental Dubai Marina Hotel & Residences, part of the IHG family, seeks a Guest Relations Manager to lead a guest-centric team in a luxury setting. You will champion personalized service, anticipate VIP needs, and ensure seamless experiences across all hotel departments.

Ideal candidates hold at least 3 years in Front Office or Guest Relations within five-star environments, with supervisory experience and strong English communication skills.