Guest Experience Manager – Luxury Hospitality

Kimpton Hotels & Restaurants; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Dynamic work environment

Job summary

InterContinental Dubai Marina is seeking a Guest Relations Manager to lead a guest-first culture across all departments in a luxury hotel setting in Dubai. You will anticipate VIP needs, ensure personalized service, and manage guest preferences for a seamless experience.

The role requires 3+ years in Front Office or Guest Relations with supervisory experience and fluency in English. Opera PMS familiarity is preferred, and there are ample opportunities for growth within IHG.

Qualifications

• 3+ years in Front Office or Guest Relations, preferably in luxury/hospitality.
• Previous supervisory or managerial experience required.
• Fluent in English; additional languages are an asset.

Responsibilities

• Champion a guest-first culture across departments to deliver personalized experiences.
• Anticipate VIPs and special occasions, preparing gestures that make stays memorable.
• Capture and share guest preferences and special requests for seamless service.
• Monitor guest feedback and online reviews to drive service improvements.
• Own service recovery and resolve guest concerns with genuine care.
• Collaborate with hotel teams to deliver a cohesive guest journey and strong brand ambassador presence.
• Share knowledge about local destination to enhance guest stays.

Skills

Front Office

Guest relations

Supervisory

Fluent English

Opera knowledge

Tools

Opera PMS

Job description

InterContinental Dubai Marina is seeking a Guest Relations Manager to lead a guest-first culture across all departments in a luxury hotel setting in Dubai. You will anticipate VIP needs, ensure personalized service, and manage guest preferences for a seamless experience.

The role requires 3+ years in Front Office or Guest Relations with supervisory experience and fluency in English. Opera PMS familiarity is preferred, and there are ample opportunities for growth within IHG.